Complaint Review: Extra Space Storage

Extra Space Storage's business model is deliberately opaque - they offer good sign-on rates, but then raise the price at semi-random intervals with no explanation or justification. While this was mentioned to me when I joined, I failed to realize how often the price would rise, or that there appears to be no ceiling. I had my things in storage there for three years total, during which time I was working abroad, and I watched as the price steadily crept up to double what it was when I joined.

While it might be a good deal if you're only planning to stay a few months, for longer rentals, it's an absolute rip-off. Whereas most businesses reward their customers for sticking around, Extra Space punishes you. Wish I'd had the chance to move my things out sooner; I've used other storage facilities before but none ever changed the price so regularly. Caveat emptor!