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  • Report:  #1238612

Complaint Review: extreme customs

Extreme Customs LLC Customer Service? Communication Lines Are Open Only When There Rep Is On the Line Oshkosh Wisconsin

  • Reported By:
    Chris — Haymarket Virginia USA
  • Submitted:
    Mon, June 29, 2015
  • Updated:
    Mon, June 29, 2015
  • extreme customs
    Wisconsin
    USA
  • Phone:
  • Category:
    Auto Parts

I was 6 days late in my response on the BBB so case was closed there.  Re-opening on Rip off Report.  I am a business owner as well and don't have too much time to dedicate to this so I get to it when I can... that's the reason for my late responses.

Original Post:

Extreme Customs sold me a set of wheels that they told me would fit my wife's Chevrolet Equinox. When I attempted to put the wheels on the vehicle, they in fact did not fit. I contacted Extreme Customs several times and was told several times I had to speak to the manager, who never called me back or was always unreachable. I was unable to return the wheels, and no one will longer speak to me. I have wasted hundreds of dollars for nothing.

Business Response:

The customer purchased the wheels from us in Sept. 2014 and then contacted us March 2015 to let us know the wheels don't fit.
 
We explained to the customer that we need to know about fitment issues BEFORE tires are mounted on the wheels and we also needed to know within 30 days of the purchase date so that we could have tried to get everything covered. We asked the customer to provide proof (pictures) that the wheels don't fit as well. That way would could try to see if the manufacturer could cover the shipping and possibly take the used (because they were mounted) wheels back ever after the allowed time. We didn't receive that info from the customer. We then said that we wouldn't be able to take them back. Even if he attempted to contact us in the winter (when he stated in the message he tried to use them) we might have been able to do something. We received no contact from the customer until 6 months later and because of that, the only thing that we can do is offer raw cost on a new set of wheels. If he decides to go with a wheel and tire package we will still mount and balance them for free and we will eat the shipping expense as well. But we will not be able to take the current ones back because of the time frame and the fact that they already had tires mounted on them.
 

 My Response:

Yes I did in fact contact Extreme Customs several months after my purchase... I bought the wheels in preparation for the winter and did not have to put them on until we got snow heavy enough to merit my doing just that.  That snow came in February.  One may ask, why did you wait until March to contact them?  Plain and simple I was busy and didn't have time to deal with this.  Now I do.  I was told that I needed to speak to the manager regarding this matter on how to move forward and how we could work this out.  Jake made it well known that he couldn't handle this situation on his own.  So I wanted to speak to the person who was going to help me resolve the issue - and that person never called, never emailed, never returned my call, never tried to call, etc... no communication at all.  I don't remember a request for pictures but I could still produce pictures of the improper fitment if need be.  The bottom line is, there was zero communication with the person/people that I allegedly needed to speak to to get this problem solved.   Why would I follow any instructions of a person who can't help me?

Business Response was basically that they probably couldn't help me but send pictures showing fitment issues.

Pictures are being attached.

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