Complaint Review: Extreme Fitness

I have experienced an extremely frustrating week dealing with Extreme Fitness, Richmond & John location. My trouble began when I froze my year-long membership for the summer months, something that is written in my contract as a viable option. Though Extreme Fitness continued to charge me during the summer months I was not using the gym, they promised that once my contract was up I would get the five months from the summer back for free. When my membership finished in October, I was surprised to find myself billed in November. I went in to speak with the manager, Greg Andzel, concerning these charges. He agreed that I was not to be charged in November, and still required 5 months free of membership. He printed off a new contract that did not refund me for my November bill, but rather added 5 months free after November. My five free months would expire May 1st, at which point he told me, if I emailed him 14 days before May 1st, he would cancel my membership. He provided me with his email address for this purpose. The last thing we said to each other before I left was to email him 14 days before May 1st to cancel my membership, no questions asked, and that he was sorry for my inconvenience. He was a very pleasant person.

I emailed him four weeks before May 1st to notify the gym of my cancellation. He is no longer a manager at that location, but forwarded my request along to the current manager, who, to my great surprise, told me he could not cancel my membership as I had signed up for another year with Extreme Fitness when I went to see Greg. Apparently the amendment on the back of my contract which allowed me my free five months did not negate a new contract. I continue to be greatly distressed that I believedt what Greg told me I was signing was not the case. We did not discuss membership renewal at all, only clearing up a mis-fortunate case from the summer and reinstating what was rightly my due. He clearly told me that if I contacted him 14 days before May 1st I could cancel, no questions asked. I immediately wrote it down in my calendar along with his email address.

It has been nine days since I first contacted Greg to cancel my membership. My current Extreme Fitness location is waiting to hear back from him acknowledging his verbal agreement of the May 1st deadline, so that they can cancel my membership. Unless they hear back from him, they say they are 'unable to do anything'. I was told to wait until tomorrow when they should hear some news. I am hoping for the best.