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  • Report:  #926824

Complaint Review: Extreme Fitness

Extreme Fitness won't honor the 2-month membership package from Groupon and will only honor it after signing 1-year membership Thornhill, Ontario

  • Reported By:
    Maria — Thornhill Ontario United States of America
  • Submitted:
    Tue, August 14, 2012
  • Updated:
    Tue, August 14, 2012
  • Extreme Fitness
    4950 Yonge St.
    Thornhill, Ontario
    United States of America
  • Phone:
    1-800-637-9103
  • Category:

I have purchased a Groupon deal "Extreme fitness: Good for a 2-month membership package (a $348 value) with 2 personal trainer session included". When I presented this deal to the sale rep, they insisted that I am not a "new customer" due to I have been a guest there once. But by law the definition of customer is "a purchaser of service or good", which being a guest doesn't count as a customer. The rep could only honor the deal if I signed up with a 1-year membership, and will offer me a discount. When I am being adamant of not singing up, the rep implying I am those would jump from "club to club" and taking advantage of promotional offers. Later on, he kept on insisting he could only honor the deal only if I sign up for the 1-year membership. 

There are a lot of reports on internet where people being lured by these promotional deals and ads from Extreme Fitness and without knowledge signing for a 1-year membership, where they couldn't get a refund. Do NOT believe in any Extreme Fitness ads, as they are all scams!

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