Extreme Systems Dishonost Business Practices Harker Heights Texas
I bought my pc from extreme systems. When I got it home it had a pirated copy of windows on it. I called the owner and he told me to bring it back in and he would put the right one one. So I brought the computer back and this time he took off all my programs. My baby pictures and email was gone. I returned home and found out that the my sound was not working. I called them back and this time I was told I had to pay again to get it fixed. I drove my computer back to their shop in Harker Heights and left it for 5 days. I went back in to pick it up and pay for the repairs and the owner came out of his back shop and told me it was my fault for not backing up before I went to get the work done. I told the owner that i could not back up because the cd rom was not working either. I asked for my money back because of all the problems. He told me that he was a member of the better business bureau and to bring up my complaints with them and to get out of his store. I told him that is no way to trat customers. I am so upset and will never go back to extreme systems in harker heights texas. I am telling all of my friends about this experience.
Sarah
Killeen, Texas
U.S.A.
1 Updates & Rebuttals
Greg Owner Of Extreme Systems
Harker Heights,Texas,
U.S.A.
Anyone can make false accusations with a computer
#2REBUTTAL Owner of company
Tue, June 17, 2008
I wish as a business owner I had just a little more time to defend my business against the false accusations of disgruntled customers with an ax to grind. I also wish sites like this required some basis of factual information to post about a business. Instead it appears to be a great place to vent with little or no accountability. Let me start by saying that a "pirate" copy of windows has not ever been installed on anything we have ever sold, nor have we ever been accused of such an act until I read this woman's complaint by chance on the internet. We are a 3 year old business, with a great reputation with the BBB and Microsoft. We like it that way.
The real story is this computer was brought to our office by a husband and now is being complained about by the wife who wasn't involved in 90% of the situation. The computer was not just suffering from a Pirated Windows (which we didn't install, but hey anyone can make an accusation), but infected/corrupt. We do a free diagnostic for all of our clients - we determined that wiping the system and reloading windows would be the best course of action based on the examination on the initial visit. The problem is this person completely lacks the ability to take responsibility for her actions and involvement in this case. We don't do this type reload work lightly or without calling the customer and explaining what we recommend. Now if we are told there isn't anything to backup or they fail to listen to the conversation and provide input, then of course data can be lost. And if that happens to be your husband who gives authorization without consulting you, then who is at fault? Somewhere along the way she or he failed to inform us that vital personal data needed to be backed up, even though we ask on every job.
When you drop off a piece of equipment for repair at Extreme Systems you are greeted professionally, and you receive a copy of all the paperwork you are asked to fill out. This documentation clearly states we are not responsible for customer data, and that it should be backed up. So do we own responsibility for lost data?
I must state this report contains not only false statements, but very large omissions. We have no report of anyone telling this person/family over the phone that we would charge for looking at a sound problem. We do a free diagnosis every time so it makes no sense to tell her we would charge for sound. We would however charge for attempting to recover data and spending hours to get back those Baby pictures.
I will admit that I asked this person to leave my store. After witnessing her not only yell, put down, and basically act in a condescending manner to my employees I had to say enough is enough. This woman came in angry, brought her husband for support/muscle (who said virtually nothing as I recall), and decided she would tell us how we were all basically idiots and she was so informed because she worked on Ft. Hood with computers.
But hey folks I am just one little business owner in the Central Texas area trying to set the record straight. If you want honest repair from professionals then come see us, just remember leave the ax at home, and please be an adult about how you treat people.