Extreme Tactical Dynamics TRUSTED Business REVIEW: Customer service team and office staff are dedicated to customer care and satisfaction. Extreme Tactical Dynamics customer first approach is leading the industry.
I am a Batallion Chief and ordered lights and siren for my truck. I spent over $600 on the items that I bought. I was to receive some grille lights and a dash light for free because of a promotion that they were running before Christmas. They did not send them til I finally was able to get ahold of them. They DO NOT ever answer the phone and rarely answer an email. The only way to contact them is the live chat feature on their website because they think they are getting another sale. When I did talk to them about the missing items, they blamed me which I did exactly what I was supposed to do by entering the item color in the comments section when I placed the order. I received the lights and siren and I am pretty happy with the lights. The siren on the other hand did not work at all. I sent an email and called numerous times with no response. I finally talked to "Esther" on the live chat feature and I had to send pictures to them of the defective item which I did immediately. She gave me a RMA # to send it back which I did the same day. Almost a week after they received it goes by and I still don't hear anything back. I send an email which was actually answered by Esther and she says they are sending another 1 out and I would be getting a tracking # "shortly": I wait a couple of days and talk to someone on live chat and said that they might ship it that day.
A couple of days later I contact someone else on live chat and talked to Mary. She researched the problem for me and after several minutes she informed me that it is backordered and it won't be available to ship for 2 weeks. I informed them that I have a truck out of service waiting for it and that I can not wait til mid February. Mary said that I had mentioned something about a refund in our text conversation and I said that I had no other option than a refund. She informed me that a refund will be a reverse charge on my card. I went to another company and ordered a different siren and they shipped it out the same day that I ordered it. So now extremetacticaldynamics.com sent me an email today with a tracking # saying that it shipped today after they told me that they were giving me a refund. I tried to call and of course....no answer. I sent an email and of course.....no answer. Now I am going to be stuck with 2 sirens and they also owe me $24 in shipping that I had to pay to send the defective item back. I have never in my life dealt with a company as horrible as this! BEWARE!