Report: #1354710

Complaint Review: Extreme Tactical Dynamics TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. 100% customer satisfaction 7-day money back policy & 5 year LED limited warranty. Since 2005 Extreme Tactical Dynamics has made buying emergency vehicle lights accessories online both accessible and affordable. Extreme Tactical Dynamics offers a wide range of high-quality specialized LED lights which will stand up to the rigorous safety and security tasks.

Extreme Tactical Dynamics TRUSTED Business REVIEW: Customer Satisfaction Commitment: Extreme Tactical Dynamics is dedicated to customer satisfaction. Extreme Tactical Dynamics implemented strategic changes ensuring customer satisfaction, focusing on finding ways to assist customers in a timely manner by adding 6 digital phone lines, A Live Chat option and boosting customer service and warehouse staff. All trained to help the first responder find the correct emergency lighting equipment.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Extreme Tactical Dynamics pledges to always resolve any issues: feel safe, confident & secure when doing business with Extreme Tactical Dynamics recognized by Ripoff Report Verifiedâ„¢ as a safe business service.

Reported By:

K. Parker — Crestwood Kentucky USA
Submitted:

Wed, February 08, 2017
Updated:

Wed, June 28, 2017

Extreme Tactical Dynamics TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. 100% customer satisfaction 7-day money back policy & 5 year LED limited warranty. Since 2005, Extreme Tactical Dynamics has made buying emergency vehicle lights, accessories online both accessible and affordable. Extreme Tactical Dynamics offers a wide range of high-quality, specialized LED lights which will stand up to the rigorous safety and security tasks.

1410 Park Lane South, ste 4

Jupiter, Florida

USA
Phone:

888-893-3308
Web:

www.extremetacticaldynamics.com
Category:

Miscellaneous Electronics

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM EXTREME TACTICAL GROUP:

We would need more information to follow up with this customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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At 53 years old and with over 34 years in the fire service, I have never had the misfortune of dealing with such an unethical, poorly managed, emergency equipment company as Extreme Tactical Dynamics. After returning a siren that was inoperable (the PA worked, but no siren), the company claimed that it was not installed by a certified technician and was therefore not covered under warranty. When explaining to a customer service representative that the siren was never installed, but first tested, they refused the explanation, have now made additional false claims, fail to escalate the issue, specifically state that the owner, Chris, does "not speak with customers" and refuses to look at the unit, refund the money, or even return the unit.

Making matters worse, the company does NOT answer their phones. If you would like to test this, try calling them and following the prompts to customer service . Also, review the multiple complaints about this company online which state very similar horror stories.

If you are interested in following this complaint, you can review the Better Business Bureau complaint I have filed online as well.

Do yourself a favor and DO NOT do business with this company. This company is a disgrace to all first responders!

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