Complaint Review: EXXON

I went to the Exxon at 6222 Livingston Road, Oxon Hill, MD.  While there I tried to use my debit card.  The pump only said prepay.  When I went inside to prepay the middle Eastern male clerk refused to answer a question about the price of Red Bull.  I said hold on, and I went to grab another Red Bull.  He assisted another customer.  I asked him why he was helping another customer when I was in line.  He said I stepped away.  I still brought it to his attention.  He ignored me. 

I went to my truck to pump gas. Three employees came to assist me with the pump.  The first employee was the same middle Eastern man, then Rose Mary (a short middle Eastern looking older lady), and last a Latino looking male.  All three asked if I had issues with the pump.  I said no.  It was strange to have three individuals come out to help.  

When I called back on 01/07/2022, Rose Mary skipped over my concerns about the customer service received.  She answered the phone with “What do you want to know?” and “We do not have a middle Eastern man here.” She repeated this three times, “What do you want to know?”  I replied that I was reporting the bad customer service received on 01/05/2022. 

She skipped over the customer service subject twice.  She defended her position several times as if I needed help pumping my gas.  I didn’t need help which is why I refused the help from the three employees.  The Exxon station staff at this location are preoccupied with embarrassing new customers than offering good customer service.  Rose Mary (manager) defended her employee’s actions from 01/05/2022.  Avoid this business entirely.