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  • Report:  #1238685

Complaint Review: eye-mart express

eye-mart express upsale on glasses huntsville Alabama

  • Reported By:
    Eyemart express — big cove Alabama USA
  • Submitted:
    Mon, June 29, 2015
  • Updated:
    Mon, June 29, 2015
  • eye-mart express
    huntsville, Alabama
    USA
  • Phone:
  • Category:

Your price match is just a bait and switch ploy. When I tried to price match they said it had to be the exact frames and lenses and when i told them the lenses they said they didn't carry them.When i called customer care he said they did carry them - --?????.  The frames were various makers (heartland, panama jack tap out,fission, etc) but the price was 69.99 the lenses were Verilite Polycarbonate Lenses. The price for two pair was $250 at Americas Best and that included eye exam. When I asked about price the store manager said it had to be the same frames. The phone representative said that you can't just match becuae you can't pick another higher frame. What i tried to explain was that when I chose a $69.99 frame and polycarb lenses were the price for two pair was $250 at America Best when I chose 39.99 frames and polycarb lenses at eye mart the price was 350 (this included an upsale of $20 because the eye location on the lenses -never been charged that). Decided to get them from Americas best - only down side is have to wait a week but save over $150 with exam.

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