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  • Report:  #1373595

Complaint Review: Eye Rejuv

Eye Rejuv Sterling Skin Silka Skin DermaPreNow Unauthorized Charges on my Credit Card, refused to give money back Unknown Internet

  • Reported By:
    Valerie — Taylorsville Utah USA
  • Submitted:
    Tue, May 16, 2017
  • Updated:
    Wed, May 17, 2017

I ordered a sample of Tru Skin in which required me pay shipping for the free sample bottle.  At check out, when you select to purchase the Tru Skin, it automatically adds a SECOND product to your charges called Eye Rejuv.  It didn't give an option to SELECT that product specifically, just auto add's it to your proof of payment saying:  "Thank You for your Purchase".  

Then a few weeks later I got charged 2 separate $93 charges on the same credit card, with an email a few days later saying "Thank You for enrolling in our auto refill program."   Which I did not!  There was no where on the website or at check out that said anything about auto refill, nor anywhere in the email.  I called the phone number immediately and it went through an automated system saying that my account had been closed.   That was mid April.

Today, (mid May) I got ANOTHER email saying they were charging my credit card.  I again called immediatly, told them I had already cancelled, PLUS had received and email CONFIRMING the cancellation.   They refused to give my money back, refused to help or transfer me to a supervisor.   About 1 hour after I got off the phone where they verbally confirmed my account was closed and told me I would no longer be charged (in addition to the email confirming the cancellation), an attempt was made AGAIN to charge my credit card (which I reported as unathorized and blocked).  

These guys are complete FRAUD!   I've paid over $180 for products that are crap, nor did I EVER order Eye Rejuv.   EVER!

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