Complaint Review: Eye Rejuv & True Skin

 I was scammed out of $200 by True Skin and Eye Rejuv. I saw a compelling article about this skin Care Line that appeared to be quite authentic. The article featured a popular star from HGTV. The article said she had been working on this skin care line for months. Dr. Oz explained exactly how the product works and that she had just the right combination of ingredients to truly dissolve lines around eyes and on your face. The offer included 2 small samples which all you paid was for shipping. Approximately $5.99 each. I thought I would try the product. I placed my order on 4/30/2017. I received the product approximately 10 days later. Around May 10. Today, May 15 my bank account was charged $99.93 and $98.97. I received and email saying I was being charged for my auto delivery of this product. I immediately called the customer service # listed. I was told I had 14 days to try the product. Then after 14 days, if they had not heard from me, I was automatically set up on auto delivery of both products and my bank account would be charged monthly. I said absolutely not. I have had no time to even see results and the pump on the True Skin has already broken. I was told over and over by someone I could barely understand that they were sorry and I must have not read the fine print. Guess what, there was NO fine print. She cancelled future orders but said she could do nothing else about the current charges. I told her if the charges were not refunded I was contacting the Better Business Bureau. She then said she would discount the current charges by 25%. I told her I didn't want a 25% discount, I wanted every dime back. We continued to argue and finally she hung up. I placed a second called and spoke to a man. He told me basically the same thing, I said, you know this is a scam and I am going to report, and before I could finish, he said, yea yea yea, you are going to plaster it everywhere and tell everyone it's a scam. I said, so you know it is. He said I will note this info on your account. I have been in the banking business for over 30 years and have never been scammed. I see everyone else being scammed and over the years I have learned what can happen and I stay away from these offers. This particular offer I truly thought was legitimate. I now have been a victim of a scam and I'm furious. I am contacting my bank, I used my debit card, and will try to dispute these charges. There are regulations in place to help you, if indeed you are a victim too.