Complaint Review: Eyeglass World #44

Received contacts exam and 1 month supply 3/27/02. Re-ordered 6 months supply 5/1/02 with a misquoted price of $20/months supply, paid in full in advance per posted signs in the store. $195 for 6 months of daily contacts was a good deal.

Received a phone call the next day that the order could not be processed because I was misquoted and that price could not possibly be given to me and that I would have to pay $30/months supply instead of the usual $45 because I signed a 3-year service plan.

I now have 3 months supply because the employees failed to understand that I need contacts for both eyes or just plain misquoted me again. There is no refund and no recourse, I just keep getting the run-around.

Christie
Lafayette, Indiana