Complaint Review: Eyetensify and Skin Optics

This is a total rip off. The facebook ad showed the product as being a peel off mask. What I received was a bottle of lotion and a jar of another lotion. I used it, my face broke out. I called within the 14 day trial period and was told that I had to count the day of my order even though I didn't receive the product that day. I was 1 day over and my bank account was charged $89 and $86. I freaked out on Trey the Customer Service rep and asked ot speak to a supervisor and he said that there were none available. Finally after arguing with him he agreed to give me 35% refund. I said ok and told him I wanted a refund on the other product as well. He said that was a different company and gave me the number. I called the number and the smae guy Trey answered the phone. When he realized that he had just spoken to me, he hung up on me. I called back and he hung on me again. I waited a while and called back and the new guy told me the same exact thing and all i could get was a 35% refund. I feel so taken advantage of because their terms and conditions do not clearly state what they say that it states. I will never ever fall for another facebook ad ever ever again. Be warned! This company is not legitimate and their products are no better than what you would get at the Dollar store.