Complaint Review: eyetensive/skinlogic

I ordered a 14 day trial of eyetensive and skinogic for the shipping of 5.95. It indicated that I had the 14 days to cancel in. In that time the eyetensive product made my eyelids swell and peel...I discontinued it and canceled.

I received a full shipment of the products on August 3, 2015. I called them to return the products and was told that they did not want them back, but that they would cancel my account that day. I was informed they were charging me approximately $198.00 for the two products. 

I told them that I had cancelled the account in the 14 day trial period. They told me I had no proof that I had no proof that I had. Oddly enough that did not ask me if I did first. After a heated exchange Ann offered me a 15% refund...I said NO I wanted a 100% refund. She paused and said she could only offer me 35%..I said NO. She put me on hold and came back and said that she could go no higher than 50%... again I said NO 100%. She put me put me on hold, then came back and said if I returned the product they would give me 100% when they received the product. I said since she had already offered me 50% without returning the product I would accept a 50% refund now and 50% when she received the product. She said no.

I refered her to the previous offers and she denied them. I asked for her supervisor, she refused and refused further conversation. She then hung up.