Eyewear Repair Express, Bart Owner, Greg Manager Negligent Blew me off Didn't return phone calls Didn't insure package Refused to take responsibility of uninsured package Rude Merchants Atlanta, Georgia
Merchant welded my glasses supposedly and returned them to me UNINSURED knowing the post office will not reimburse themn or the customer for lost packages. Greg, the manager at the company told me they REGULARLY have packages LOST through their post office and hold no responsbiloity towards the customer. When my package was lost with $300 glasses, the owner NEVER called me back with over 2o attmepts to rech him. He's always supposedly out of town and doesn't give a care about the customer. Although the package had a tracking number, the post office told me the cusotmer the package was never insured and they weren't resonsibile to pay me back for the value of the glasses.
NEVER deal with this company They are thieves. They didn not even credit my credit card for the $45 cost to weld the glasses! They are negligent, irresponsible and don't care ANYTHING about the cusotmer. All they want is your money. I wonder if they fixed my glasses at all and sent them at all because the tracking number was obtained througbh the internet. The post office told me there was no evidence this item was ever sent. MAybe they just wanted my money. Under the Better Business Bureau they have several unresolved compliants and haven't even bothered twice to my Better Business complaint. This company should be put out of business as the customer is worth nothing here.
Do yourself a favor and STAY CLEAR OF this company. They are not worth the time of day and the manager Greg simply dodges for the owner and the owner uses Greg as a shield to do his dirty work as he rudely just does not return cusotmer calls. Its shameful that an owner can act in such a fashion and that Greg is such a punk he works for a creep like that. Truly shameful.
France jean-baptiste
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
France jean-baptiste
Chicago,Illinois,
U.S.A.
Unresponsive and irresponsible and non caring company
#2Author of original report
Thu, November 29, 2007
The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report.
Name: Eyewear Repair Express
Phone: (404) 486-0603
Address: 1835 Macarthur Blvd NW Dept C
Atlanta, GA 30318-2023
Employees: 1
File Open Date: February 2005
TOB Classification: Optical Goods-Service & Repair
BBB Accreditation: This organization is not a BBB Accredited business.
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to unanswered complaints. The company has resolved BBB Definition:
resolved - The company resolved the complaint issues.
some complaints presented by the BBB, however, the company did not respond to other complaints BBB Definition:
other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category.
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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 6 complaints about this company in the last 36 months, our standard reporting period.Of the total of 6 complaints closed in 36 months, 0 were closed in the last year.
Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Repair Issues BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Additional Addresses
Additional Addresses
2712 Clairmont Rd NE
Atlanta, GA 30329-2713
Industry Tips
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Report as of November 29, 2007
Copyright 2007 BBB, Inc.
If you choose to do business with this business, please let the company know that you contacted the BBB for a report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
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