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  • Report:  #395214

Complaint Review: Eyewear Repair Express

Eyewear Repair Express They lost my glasses and never replaced them Atlanta Georgia

  • Reported By:
    Apopka Florida
  • Submitted:
    Wed, November 26, 2008
  • Updated:
    Fri, January 09, 2009
  • Eyewear Repair Express
    2712 Clairmont Rd
    Atlanta, Georgia
    U.S.A.
  • Phone:
    800-314-8023
  • Category:

They lost my $325 pair of glasses in March 2008. After 3 months they decided to make me another pair. Finally in Sept of 2008 after many excuses for delays they said they were sending my glasses. A couples weeks went by and they told me the glasses were mailed to the wrong address. I had to wait another month for the glasses to come back from the Post Office. At the end of October they said they came back and they were sending them out. They never came. These people just dont care about customer service. When I filed a complaint with the BBB they now say that the lenses were the wrong prescription and they want to make me another pair. I beleive they never made any glasses. I now want money to get my own glasses made. So far they have not done anything.

Ron
Apopka, Florida
U.S.A.

2 Updates & Rebuttals


Cory

San Antonio,
Texas,
U.S.A.

Question

#3Consumer Comment

Fri, January 09, 2009

Why did they have your glasses? Did you send them a broken pair to repair?


Rullyot

Apopka,
Florida,
U.S.A.

Finally got paid

#3Author of original report

Fri, January 09, 2009

The owner of the business finally paid me for the orginally purchase prie of the glasses. He would not pay me for the shipping charges to ship back the wrong glasses. To get my glasses replaced cost me an additional $75.00.

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