Complaint Review: EZ Finance Auto

I purchased a vehicle 2007 ford explorer back in February of 2013 (last Saturday in Feb to be exact) from EZ Finance Auto and dealt with a man named Mo (Supposedly the manager). I experienced wonderful service (probably because they were thirsty for my money and for a sale).  

First off, ive never seen an auto dealer where you couldn't make payments online, via EFT, or in person.  I ALWAYS had to western union the money. First Red  Flag. its 2014, they should be up to times with technology.

Secondly, this cars TRANSMISSION broke down 2 days after purchasing the car and the warranty company Wing let me repair the vehicle through Auto Clinic. In chicago heights, IL.   They supposedly rebuilt the transmission. Second Red Flag. 

Third,  here we are again. About a whole year later.  On Monday June 30,  2014 I. noticed the car when in drive would only go in reverse. I  figured  it would be resolved with the warranty, but NOPE. i had to pay for MY car to be towed to the repair shop, I had to pick the mechanic. And then on top of that,  the mechanic WARNED me of this place and the warranty company. He stated they don't like to pay for things and they're pretty shady when it comes to repairs. 

i remained hopeful, and  I hadn't heard anything from  the warranty  nor  the  repair shop. Here we are on JULY 9, 2014 and  the auto shop told me i needed a new ttransmissioN and that the warranty company was refusing to handle the situation.  What the helll?  

the warranty company stated they wanted the trans completely torn apart so they could figure out where the problem was. How about NO?! How about you give me a NEW transmission bc this is te second time my transmission broke down. 

Never been late on a car payment since I purchased the car, and this is the response I get. I called "Mo" since he was the one who sold me the car and he said wlell that's on the warranty company. What?! Don't give me that. They're telling me they can't help me an neither can you?! He said "well I know a guy who can fix it". I need a NEW transmission. There's no fixing an OLD transmission. 

OH and the warranty company rep "Janice 709" had the nastiest attiitufe. She said it was TERRIFIC. POOR customer service. Why do people get jobs if they're unhappy with what they're doing? She really needs to be fired. 

this entire company should be OUT of BUsINESS for the crap they pull with their customers. This won't end here with this report as I do plan on pursuing legal action. 

**DO NOT PURCHASE A VEHICLE from this place. Steer clear and save up to buy from car max Or a REAL dealership because this sure isn't that. Mo and the other people in that shop are only in it for the money and when it's time for help or assistance, nobody can  help you. 

Think long and hard before purchasing a vehicle from these money guzzling  poor customer service company.