Complaint Review: EZ MOVING VAN LINES

***LICENSE TO STEAL***

This is my experience with EZ MOVING VAN LINES.

Olis Taylor lied and misrepresented my contract/estimate and charges. My first binding estimate was $1471 from Nate Diaz, and to be charged an additional 42 cents for every pound over 2170. During the original quote, I told them that I had a 2 bedroom apartment worth of stuff minus a couch and entertainment center I wasn't taking. From there the only specific question they asked me was how many boxes I would have at which I guessed 62. I came in at 73 boxes and all together had a total of 99 items. They never asked me about bikes, furniture, grill, beds (although I did say that I have a 2 BEDROOM apartment), etc. LESS THAN 24 HOURS before the pickup they called me for a detailed inventory and changed my quote to $3700. In the original binding estiamte, it states that they will be calling me 2-5 days before my pickup date. How is it acceptable that a moving company calls you less than 24 hours from the date of your move and then quotes you more than two and a half times the orginal amount?

I spoke with the head of Quality Assurance there, Olis Taylor, and he said that there was an algorithm they had to follow per the DOT and assured me that I would only be charged the 42 cents per pound over on top of my original binding estimate of $1471. One example he gave, he said when we enter a queen size bed, the system estimates 700 lbs. I told him my bed doesn't weigh close to 700 lbs. He replied that I am only being charged 42 cents per lb that I use. That was just one example he gave among many in relation to my inventory. So I e-signed the new document for two reasons: I was told that I am being held to my original binding estimate(the only contract I have access to) and this phone call happened less than 24 hours before my move date so I had no other choice.

This is what I was expecting to pay according to my first original binding estimate:
Oringal weight quote was for 2170 lbs
Total weight according to truck weigh-in was 3320 lbs
3320 - 2170 = 1150
1150 * .42 = 483
483 * 1.09 (9% fuel surcharge) = 526
$1471 + $526 = $1997

Now, they are telling me that they are only going to credit me back 21 cents per pound on the weight that they overestimated that I did not need. After I e-signed, my quote and paperwork link was no longer available. I e-mailed and called Olis Taylor several times and never heard back. During my last attempt, I spoke with Melanie in customer service and asked to be transferred to Olis Taylor. After about 10 minutes of holding, Melanie came back on the line and said he won't talk to me and that her supervisor said that he is not required to talk to me. Melanie offered to have her supervisor Becky call me. I still have yet to hear from Becky.

Also, I was never informed of when and where the pre-weight will be held for the truck and I have the right to observe that weigh-in. I was never told when or where this weigh-in would happen nor did I waive my right to be at the weigh-in.

Beware,
Chris