Complaint Review: EZ-PASS

I have had an EZ-PASS account from day one. Like most account holders, I authorized EZ-Pass to perform an ETF withdraw of $25 from my account when my toll balance reaches below a certain amount. I'm not a daily user of toll roads so these replenishments are fairly infrequent.

Approximately 4 weeks ago I noticed a EZ-Pass withdraw in the amount of $145.00!! without warning, notification, or authorization. So I immediately called customer service and after finally getting a representative on the phone I was informed that due to an increase in my toll usage, they have automatically adjusted the replenish amount from $25 to $145. It should be noted that I was on a month long assignment requiring me to occasionally drive to Queens, which explains the jump in toll activity. Fortunately, I was able to have the agent correct the replenish amount back to $25 AND refund the increased amount to my checking account (which took 10 business days to get my money back).

I was fairly confident that I had resolved this issue until logging in to my bank account tonight and found another $145 deducted from my account..when my toll usage is now back to normal. Although its embarrassing to publicize, I'm unemployed now and my checking account balance is currently down to $3.25 due to this outrageous, unwarranted, and unauthorized withdraw by EZ-Pass AGAIN and I'm afraid I will go into overdraft before my unemployment check arrives on Friday. I needed that $145 to live on and buy food with. Even if I have this corrected tomorrow, I still won't get the refund for 10 business days and it causes a major inconvenience to me.

I AM OUTRAGED BY THIS and would like to know if anyone has had a similar experienced with EZ-Pass. I would really like to continue to use this convenient service but feel like I have been violated and criminalized by this company.

Thanks for reading.

Dave
Lawrenceville, New Jersey
U.S.A.