Complaint Review: EZ RENT A CAR

On Monday March 21st I rented a car from a small location at 7975 San Fernando road. Sun Valley, ca, 91352. Their phone number is (818) 767-8816.


The rate was $36/day and I had a 200 mile a day deal. I rented the car for 3 days.

I was scheduled to go to San Francisco from Monday
3/21 through Tuesday 3/22, it was a short trip so I had a tight schedule
to complete all my tasks on very little time. On the Morning of Tuesday
March 22 I was on my way to my first scheduled stop and on the way the car
started to make a very loud and frightening grinding sound. I started
to become alarmed but was trying to remain calm as the sound kept coming
and going, after 10 minutes of this my concerns became greater and
greater as the car continued to make the sound and it increasingly got worse very quickly. I stopped and immediately called EZ rental
hoping for assistance as my whole trip would be a waste if I did not
resolve the problem in a timely manner. I was told by the man on the
phone that the noise was pre-existing and to continue driving the car. I got back in the car hoping that what he had said was true and I could continue my trip uninterrupted but as I started driving the car again the noise had become severely worse and consistent with no break and the car began to jerk to the right, we had planned many things for that day and there was a 4 month old baby in the car
and at that point I knew that it was unsafe to continue driving under
those conditions.  I had no choice but to turn around and drive all the
way back to our hotel to plan other arrangements. I was told by EZ rental to take the car to Firestone, I called Firestone and they were booked for the next 3 days and referred me to another mechanic, I took the car there and and after a brief inspection they told me that the car was not safe to drive due to a damaged wheel barrel, I called EZ rental again and the employee said that he refused to pay for repairs and insisted that we drive the unsafe car
back to Los Angeles. I refused to endanger myself and my passengers
especially since I was warned by a mechanic not to attempt to drive the car and took the car to Firestone for repair, Gilbert Lee store Manager of Firestone contacted EZ rental and the agreement was that we would leave the car
there for repair and pick up. I had to cancel my trip and purchase 2
train tickets back to Los Angeles for a 7 hour detour and a very
unpleasant experience all together. My trip was ruined, I spent much
more money than I had planned, the car ended up
taking over any time I could have used to complete my scheduled plans,
your company was very unhelpful in assisting me with alternatives and
basically left me stranded to figure out how I would return home. The car
was used for 1 day and the rest of the trip was running around trying
to figure out how to resolve this disaster. I expect a full refund on
the car rental expenses
and to be reimbursed for the alternative train tickets that I was forced
to purchase in order to get back home. I believe this is the least your
company can do for me after endangering me and my passengers, ruining a
very long anticipated trip and leaving me stranded miles away from
home.