Complaint Review: EZ2rent.com

I am the Marketing Manager with A-1 Vacation Rentals, Inc. in Helen, GA. Below are the details associated with the issue I have with EZ2rent.com. I have received no response to any of these inquiries.

Thought I'd try another email address in hopes of getting a response.

-----Original Message-----
From: A-1 Vacation Rentals [mailto:info@a-1vacationrental.com]
Sent: Tuesday, December 23, 2003 11:34 AM
To: 'customercare@ez2rent.com'; 'suggestions@ez2rent.com'; 'complains@ez2rent.com'; 'investors@ez2rent.com'
Subject: Disputing of bank draft/check card charges by A-1 Vacation Rentals, Inc.

To Whom It May Concern:

Please be advised that, due to receiving no response to our phone and email inquiries, we have filed a complaint with the Better Business Bureau regarding this issue. Also, we will begin taking the necessary actions today required to dispute the charges that were incurred by our bank account on 7-24-03. Therefore, expect to hear from our attorney in the very near future.

Again, we would like to simply resolve this issue by either receiving a complete refund or the advertising we paid for. Please respond and we'll proceed accordingly.

Best regards,

Cranley Ward
Marketing Manager
A-1 Vacation Rentals, Inc.
www.a-1vacationrentals.com
706-878-0022

-----Original Message-----
From: A-1 Vacation Rentals [mailto:info@a-1vacationrental.com]
Sent: Wednesday, December 17, 2003 5:04 PM
To: 'customercare@ez2rent.com'; 'suggestions@ez2rent.com'; 'complains@ez2rent.com'
Subject: A-1 Vacation Rentals, Inc. advertising - follow-up
Importance: High

OK, time's up. I will be contacting the Southeast Florida Better Business Bureau first thing tomorrow morning unless you have responded to my email between now and then. I also plan to spread the word of this incident to anyone and everyone I can think of who might consider using your service. I'll start with VRMA (Vacation Rental Management Association) which we are members of and go from there. All of this negative press, etc. can be avoided by you at least beginning to acknowledge me with some type of response and proceeding from there to rectifying it.

I hope to hear from you before I return to the office tomorrow morning.

Thanks,

Cranley

-----Original Message-----
From: A-1 Vacation Rentals [mailto:info@a-1vacationrental.com]
Sent: Wednesday, December 17, 2003 10:41 AM
To: 'customercare@ez2rent.com'; 'suggestions@ez2rent.com'; 'complains@ez2rent.com'
Subject: RE: A-1 Vacation Rentals, Inc. advertising
Importance: High

To whom it may concern,

I just called the following numbers to which I received the following responses;

786-486-7101 This forwarded to someone's cell phone who I had to call back after being cut off. The person at the other end of the line gave me 786-777-0046 to call which I had already called and only gotten a recording. I called back to the second number and left a message to which I expect to receive no response. I also sent a numeric page listing our number as the paging number. Who is Telecom Logics at 305-594-4444? The first number, 786-486-7101, is listed on our bank statement as the number associated with the charge below. However, after talking with the gentleman who answers, it appears to be a wrong number which is making me very suspicious of your company. It's starting to sound like I'm chasing a ghost.

Our company, A-1 Vacation Rentals, Inc., paid $377.46 on 7/24/03 for a one year listing of our business on the website www.ez2rent.com. As I stated below, we are originally listed on the website shortly after the above transaction. However, now we are not. This is the reason for my inquiries. I would like to know the reason(s) as to why we are no longer listed on the aforementioned website. I would like this response by close of business today. Otherwise, I will be contacting the Southeast Florida's Better Business Bureau first thing tomorrow morning regarding this issue. I think an email yesterday morning, one today, three phone calls, and a second email today to three addresses is sufficient in order to attempt to get this to someone's attention who is in a position to do something about this situation.

I don't want to involve the BBB or our Corporate Attorney in this and I doubt that you do either. All I want is our listing back on your website as we agreed to back on 7/24/03. It's as simple as that.

Thanks again for your cooperation and timely response in this most urgent matter.

Best regards,

Cranley Ward
Marketing Manager
A-1 Vacation Rentals, Inc.
706-878-0022

-----Original Message-----
From: A-1 Vacation Rentals [mailto:info@a-1vacationrental.com]
Sent: Wednesday, December 17, 2003 9:39 AM
To: 'complains@ez2rent.com'
Subject: A-1 Vacation Rentals, Inc. advertising
Importance: High

This is my second email to your company inquiring about our advertisement on your site. I sent a previous email yesterday morning to your customer care address from my personal address to which I've received no response. Therefore, this follow-up is required.

Again, I wish to know why our ad that we paid for back during the summer no longer shows up on your site under vacation rental cabins in the Helen, GA area. We have mentioned our advertising with you in a letter to our owners who are now questioning our statement after visiting your site. Our ad should be on your site until mid 2004 per our agreement. Please advise regarding this issue immediately. Our company info is as follows should you need it to look up our account.

A-1 Vacation Rentals, Inc.
PO Box 579
8287 South Main Street
Helen, GA 30545
Pres & CEO Diane Overmier
Marketing Manager Cranley Ward

Our primary competitor seems to be the only company listed on your site for this area and category. Again, we need to resolve this immediately with our owners, etc.

Thanks in advance for your timely response in this most urgent matter.

Best regards,

Cranley Ward
Marketing Manager
A-1 Vacation Rentals, Inc.
706-878-0022

Cranley
Baldwin, Georgia
U.S.A.