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facebook.com My personal profile was suddenly, without warning, disabled about 1 month ago. No reason given. No explanations, no email, nothing. Internet
Hi,
Your account was disabled because your behavior on the site was identified as harassing or threatening to other people on Facebook. Prohibited behavior includes, but is not limited to:
Sending friend requests to people you don't know
Regularly contacting strangers through unsolicited Inbox messages
Soliciting others for dating or business purposes
After reviewing your situation, we have determined that your behavior violated
Facebook's Statement of Rights and Responsibilities. You will no longer be able
to use Facebook. This decision is final and cannot be appealed.
Please note that for technical and security reasons, we will not provide you
with any further details about this decision.
Thanks,
The Facebook Team
The above is all I received back when I inquired as to why my personal profile was suddenly, without warning, disabled about 1 month ago. Prior to this, there was no reason given. No explanations, no email, nothing.
For a social network, that sounds surprisingly unsocial, doesn't it?
I'm still trying to find out why their administrators decided to throw me off the Facebook train. Was it my high frequency of posts? Was it my unsolicited emails to people that I had just recently met?
Many people that I had referred to facebook, including myself spent money on games etc.. and this is absolutely ridiculous.
I'm taking it all in stride, although my friends are panicking:
"I miss your posted articles!" one of my friends instant messaged me.
"Can't you just open up another account?" another one asked via Twitter.
I suppose I could do that. Just use a different e-mail address, reconnect with my friends and be done with it, but out of principal I'm staying off Facebook.
Why? Because after assessing the frequency of my posts and the influence I've had in bringing friends, colleagues and bosses onto the network, I came to the conclusion that I deliver more value to Facebook than Facebook delivers to me.
Sure, I'm just one of 30 million or 40 million unique visitors. But within my social circle, I'd curate conversations, share hundreds of industry articles within my network and create multiple photo albums for my family and I to enjoy. In fact, the only reason I want my account enabled again is to gain back access to the pictures I took with my wife over our last vacation.
Which brings up another point: Facebook became a host for my digital life. And now, it's being held hostage for some reason unbeknown to me. That in itself is a tad bit troublesome, don't you think?
I've created multiple page views, over-indexed on time spent on their social network, and extended the duration of my friends on the site by introducing them to emerging Facebook plugins like video chat. I almost feel as though I should receive a bi-monthly check and benefits from Mark Zuckerberg himself. OK, how about deferred stock options instead? I'm easy to please.
Ultimately, I have learned everything lives and dies by how one treats its customers. Much like brick-and-mortar businesses, understanding who your best customers are will guarantee their loyalty. And analytics are the key to figuring out who those are. My question is how can a company that collects so much data on its user base be unable to segment its power users?
If Facebook tracked and measured the activity of members such as myself, I don't think I would've lost my account. More so, it would have kept this blogger in check. Had I received any form of communications, it may have still left me upset but it certainly would've mitigated my frustrations. Now here I am armed with a keyboard and an internet connection -- our 21st century version of the adage the pen is mightier than the sword.
Now all I want is access to my albums and to know why they killed my account without speaking with me first. As an advertiser, I've encouraged clients for half a decade to run campaigns through Facebook. I thought it treated people better than this.
I know Facebook has its hands full, especially with the phishing scams it's been up against. My account had recently been hacked and the hacker had contacted my friends pretending to be me. Last week, one of my colleagues was spammed via a live Facebook IM conversation; a hacker took control of his friend's account and attempted to solicit my colleague for money. Like I said, data management and CRM will either keep Facebook as a popular destination for social networking, or doom them as a company that never took security or its customers seriously.
1 Updates & Rebuttals
Joe
Austin,Texas,
U.S.A.
SAME THING HAPPENED TO ME
#2Consumer Suggestion
Tue, September 21, 2010
I WAS NOT GIVEN A REASON WHY MY FIRST ACCOUNT WAS DISABLED BUT I SUSPECT IT HAS SOMETHING TO DO WITH THE FACT I POSTED A LINK TO THE 1933 GERMAN HEALTH CARE BILL WHICH, SURPRISE, IS THE SAME AS THE ONE OBAMA WAS WANTING PASSED.
I WAS MAD THAT WE WOULD BE PASSING THE SAME n**i PROGRAMS THAT SO MANY OF OUR MILITARY PEOPLE DIED FIGHTING AGAINST IN WORLD WAR II...
THERE WAS NO LIVE PERSON TO TALK TO ABOUT IT.
I WAS JUST TOLD THAT MY PAGE HAD BEEN DISABLED. PERIOD. SIEG HEIL, FACEBOOK NAZIS.
SO I MADE ANOTHER PAGE --USED THE SAME PHOTO -- AND THIS TIME I HAD NEARLY 5, 000 FRIENDS WHICH IS THE LIMIT. I USED TO BE A NEWSPAPER REPORTER AND I KNOW WHERE TO GO AND FIND THE REALLY GOOD TRUTHFUL STORIES AND I HAD HUNDREDS OF PEOPLE --- POLITICIANS, TALK SHOW HOSTS,ECONOMISTS,STOCK MARKET PLAYERS, LAWYERS, OTHER NEWS PEOPLE, COPS, MILITARY AND SECURITY PEOPLE FROM ALL OVER THE WORLD.I WAS GETTING AND PASSING ALONG GREAT INSIDER INFO ---NOTHING THAT WOULD COMPROMISE OUR MILITARY HOWEVER!
TURNS OUT I READ THE STOCK MARKET THING RIGHT TOO.
THEN I LOST MY JOB IN 2009 AND MY INTERNET SERVICE TOO. I HAD TO TAKE MY LAPTOP DOWN TO THE 24/7 COFFEE HOUSE FOR THE FREE WI-FI AND WHO WANTS TO BE DOWN THERE WITH THAT GANG OF HIPPIE LOSERS? I COULD NOT GET DOWN THERE AND LOOK FOR WORK ALL DAY.
WHEN I FINALLY GOT ANOTHER INTERNET SERVICE, FACEBOOK USED IT AS AN EXCUSE TO CLOSE DOWN MY ACCESS TO MY SECOND FACEBOOK PAGE. THEY TOLD ME THAT THEY DID NOT RECOGNIZE MY COMPUTER. BUT I COULD HAVE MY FACEBOOK PAGE ACCESS IF I COULD IDENTIFY PHOTOS OF SEVEN OR SO OF MY FACEBOOK FRIENDS.
I HAVE NEARLY 5,000 FRIENDS. MANY OF THEM CHANGE THEIR PROFILE PHOTOS A LOT AND I HAVE BEEN OFF OF FACEBOOK FOR NEARLY TWO MONTHS. HOW IN THE HELL AM I SUPPOSED TO KNOW WHO THEY ARE?
i STARTED A THIRD PROFILE PAGE BUT REALIZED FACEBOOK WAS PUTTING MALWARE ON ME AND TRYING TO GET A VIRUS ON ME AS WELL.
EVEN WHEN I HAD MY FIRST TWO PAGES AND ACCESSED FACEBOOK FROM MY LAPTOP, IT WOULD TAKE DAYS FOR MY LAPTOP TO RECOVER. AND I HAD TO DO COMPLETE REINSTALLS OF MY XP PROGRAM TO GET ALL OF THE GARBAGE OUT AND I AM USING THE BEST ANTI VIRUS AND FIREWALL PROTECTION AND ALL THE OTHER ANTI-MALWARE PROGRAMS THAT MONEY CAN BUY.
SO I DON'T THINK I WILL BE BACK ON FACEBOOK ANY TIME SOON AND THAT IS HOW I AM SOLVING THAT PROBLEM.
YOU CAN'T CONTACT A HELP DESK AND THERE IS NO WHERE TO APPEAL THIS BULLSTUFF BAN TOO.
I WISH YOU HAD BEEN ABLE TO ASK ME TO BE YOUR FRIEND ON FACEBOOK BUT I AM NOT THERE ANYMORE.
AND MY SPACE IS EVEN WORSE.
I HATE THESE YUPPIE ****S!