Complaint Review: FACEBOOK

Facebook Advertising Platform service, meant for publishers and advertisers. This platform had charged me when i was in draft mode. Reasons are below, the Ads are Not Live, which the setting are configured. Yet Facebook system started charging me. I have screenshot the pages to show as evidence that the setting was not Active, yet they reject my valid evidence, and Refuse to refund.

 The setting at facebook is faulty, and i have captured evidence that the Ad is :

- in Draft
- Not Publsihed
- switched off to inactive (this one is faulty)

However the button still showed Active.
Facebook refuse to refund my money and continued to indiscriminately charge for Advertisement that is not complete yet.

I had opened a ticket twice for Billing issue, for the Refund. BUT they just closed out the request ticket, stating that the setting is selected by me. This is NOT true, because i selected draft version (non-active).

You had a billing issue with your advertisements CLOSEDCase #10217841045567542 and Case #10217839657692846   They charged USD 14 as it was running, and i quickly deleted the Ad before the sum grows. I can see why Facebook is billion-dollar company, the way they indiscriminately charge through the system, and when ticket open under Refund category. It was efficiently closed, without looking at the evidence. They just want to make money using such UNSCRUPULOUS method.

I have attached screenshot evidence (but of course i need to censor my own details in it)