Complaint Review: Facebook

This is the letter I sent to Facebook Leadership team over five days ago and I have not received not one response.

In 2012, I deleted my account for 5 years and then got back on in 2017 to help a friend promote her book.  

I have always disliked Facebook because I see what it does to children socially.  I have known it to break up marriages and lower people's self esteem.

However, I have also seen it do great in the business field when promoting your business.

So when I signed back up to promote two of my businesses they accused me of soliciting people to be my friends.  I don't have to solicit nobody because more than 3,000 people requested to be my firend within two days.

But my major problem with them is not them blocking me because at the end of the day I'm a hard worker and if I needed be I would knock door to door to promote my business.

I spent $25 dollars in just two days and when my account when closed I had noone to contact to refund my money that was used to promoting my businesses.  Not only is that unprofessional but what billionaire company has the right to not have a customer service department to answer questions.  Even Apple which is one of the biggest brands out here has the best customer service and can be reached at anytime.  

This is not only ludacris but what gives them the right to take advatage of consumer like this. 

Hello Mr. Zuckerberg,   I’m writing to you bc after I spent hard earned money on marketing with your company and now my account has been deactivated by your team for verication purposes.  They first accused me of soliciting followers which I would not do that at all.   And now they have shutdown my account all together.  I didn’t even use Facebook for over five years due to my religious beliefs.  So now that I would like to use it. They want to be so unprofessional and shutdown my account.    I need some resolve to this matter.    All the best,   Ernestine (Tina) Combs