Complaint Review: Factory Direct Spa - Steve Lanni

2250.00 ($3,885) stolen in fraudulent hot tub deal

We purchased a Hot Tub from Steve Lanni off Ebay in the UK. We paid by Bank Transfer 2250.00 including 600 shipping cost - (he didn't accept Mastercard as a method of payment, otherwise we may have been able to reclaim some of the money back), this was back in Sept05.

We sympathised about the hurricane in Nov05, and was, at that time hopeful of a shipment. I telephoned, emailed, faxed and even managed to get hold of his cell phone number to chase delivery, when I did manage to talk to him, countless promises were made - obviously not fulfilled. The last time we had any communication was at the end of Jan06, when again, he promised to 'shoot me an email' about my shipping date. On 9th March, 2006 I have sent a Harris County Complaints Form. I have also completed an online FBI, Internet Fraud Form, too.

As we were not covered by making a Bank Transfer/Wire there is probably no hope that we will ever see our money again, but it really grieves us to think that he can con people this way, and get away with it!

Frances
Walsall, West Midlands, UK
United Kingdom