Complaint Review: FactoryOutletstore.com

I ordered this phone Dec. 27 2013 it gauranteed delivery Dec. 30 2013. I called Dec. 31 2013 because it never came and no conformation information; after I called the customer rep I spoke with and stated this to her she then sent me conformation & stated "UPS was not delivering Dec. 31 and I would get my phone Jan 3 2014. No show of the phone Jan 3 2014; called again this time was told phone was on "back order" I checked web site & it still says "in stock" was told I will get the phone Jan 10 2014.   When I got the phone it came with an international charger; called again ( each call takes a minimum of 20 minutes to get through )and was told they weren't sure if they could send me the correct charger and would call me back within 24 hours; no call on this. This time I called to speak with a supervisor & she sent me an adapter for the charger. I Chargered the phone and though it turned on it did not work giving or recieving calls for about an hour. When we were able to make a call you didn't hear anything (voices). Had to stand by back door of house (it's freezing here in NY) to make a call; volume is extreemly low. Outside of house same problems not being able to make calls. When a call went through it was for about 2 minutes and we lost signal. I called company again and said I wanted a return merchandise number/lable to send the phone back and want my money back. Websit states "Money back guaranteed" and "No hassle returns" The girl I spoke with said no; I'd have to make an exchange; I said NO I want my money back like it says on your web site and never want to do business this this company ever again; thats when she said a supervisor will call me Wednesday Jan 8 2013 between 8 am and 4 pm; we have your information. To no surprise I did not get a phone call; so today I called the number fron this web site ResellersRating.com where I read numerous complaints from people on being ripped off & decieved about their products. I also read Factoryoutletstores rebuttle to some customers where they are refunding the for there purchase ( including cell phones ). When I said this to Michelle the supervisor for Factoryoutlets.com she got very quiet for a few seconds; than said for me to hold on. When she got back to me she said she would see what she could do for me and if I don't hear back the next day I will get a call on Monday. I am not holding my breath on any call back from her or anyone after what I have been through. The Better Business Beurau has about 400 complaints on this company; and my next letter is going to be to them. I thank you in advance and appreciate any help on this matter.

                                       Sincerley, Kathryn Keegan

                                            Kakee2@aol.com

                                              516-356-7140