Complaint Review: FACTORYOUTLETSTORE.COM

I ordered two batteries on 5/10/2014.I checked the order #, FOS3980288E, and it said the order was shipped on 5/12/2014. It said that that order should arrive in five to ten days. After ten days I checked again and it said order was shipped on 5/12/2014. I starded to try to call, the answer was that the # was not answering. I tried sending emails but got no response. One time I got through on the phone but was cut off trying to enter correct relay #'s. I tried calling again but was answered that # was not answering. I continued to try to call but answer was always the same. Number was not answering. I again checked the order # and recieved answer that order # was not found. Today, 5/31/2014, I started to look for a way to file a complaint. My wife is the major user on the credit card I used and she will file a fraud report with her card. As I was starting to file this report I tried the # ,866-357-7072, and finally got to talk to someone. He, Armand, said to call back in two days and he would see if he could find the order. I said I was already filing a complaint and I was not going through this, no answer on the phone again. I will file this and pursue other avenues. This company claims 7 day 24 hr phone contact but in fact there is np phone contact available.