Complaint Review: Fairbank Capital And Equicredit

We were new homeowners. Equicredit had our loan. They sold it to Fairbank capital. When they got the loan and I called them to find out where to send a payment, it took weeks.

I would talk to a different person at least twice a week. Each customer rep would tell me somethingf different.When I did finally get a so called supervisor, he said that we were 3 months behind with Equicredit and that we needed to send in those payments. Of course we disputed this and contacted Equicredit. I faxed and called and faxed and called. Finally weeks later i received a print out of payment history. It was completely wrong.

When i contacted Fairbank back they still were saying snd the payments in western union. We did. All the money was not applied. We had to do a forbearance agreement for 18 months. We couldn't get refianced so we agreed. I asked the rep how much money we needed to not have to do a forbearance. she said 5000. $1500 went towards attorneys fee. Please help. I am willing to go on tv, go to court, whatever to get out of this mess. and to get them (Fairbank and Equcredit) put out of business.

Donald/sylvia
winston salem, North Carolina
U.S.A.