Complaint Review: Fairbanks Capital Corp.

We paid off our house loan in November, they sent us a letter saying so. Now we are selling our house and we don't have the deed or a deed release.

They say they sent it to the County Court, but it isn't there. My lawyer has checked everyday since they said they sent it.

Fairbanks tells me it is there, but the court is too busy to file the deed---this is not true.

They won't send me another deed and they don't know what County they sent it to.

The only department that can help you is just voice mail and the never call back.

I will lose the sale of my house because of this and I believe I should be able to take some action against them.

I have had people hang up on me, transfer me to someone who doesn't work in that department and just ignore any and all my request.

Judith m.
Wareham, Massachusetts
U.S.A.