Complaint Review: Fairbanks Capital Corp.

My account was bought from Equicredit in March 2002 with whom I had no problems with my payments even though they were not the original company I was financed with. Since Fairbanks bought my account, I have had nothing but confusion and frustration every month!

I try to send extra money each month to my principle. I have tried several different approaches to do this, trying to find a way that they will not "misapply" my money. Well, NOTHING works!

I usually have no problem contacting a customer service rep.--however, even talking with supervisors, my account stays messed up to the point that I sometimes feel like just giving in to their disorganization.

Let me quote an example: Payment in March with extra to principle--extra principle misapplied--after many calls to supervisors, this was finally fixed 45 days later. Everyone gave me a different story--ie: new employees don't know how to file a reversal, reversal sitting on someone's desk unfiled, no one in cashiering can take calls, no manager to contact, -- it goes on and on. They claim they have 60 business days to research any misapplied money.

I have not had ONE month that I have been able to send a payment and have it correctly applied. I think they hold onto my money as long as they can to make interest for their company.

Katherine
Springfield, Louisiana