FAIRBANKS CAPITAL CORP RIP OFF REFUSING AND HOLDING MY PAYMENTS Louisville Kentucky *UPDATE
Hello, I don't know where to start. First we had a morgage with Equicredit they sold our morgage to this Fairbanks capital Corp..I have been called at least 3-5 times daily even after calling them back.
They have been rude. My wife is Deaf and she is also on the home loan but they have hung up on her refusing to talk to her on the tty/tdd ( Phone for the Deaf). We had always had a good payment history with Equicredit and this was sold to Fairbanks Capital corp and we were not notified, so we sent our payment to Equicredit, from that point we were listed as being 30 days late.
We did catch that up even though I don't feel it was our fault but theirs between the two of them. For the next 6 months we were on time, then we started getting nasty calls from these people, I say these people because they only give a first name never properly identify themself.
They had charged me for insurance on my home when I had it, I pay for that and my taxes seperately. They raised my monthly amount without advising me of that. Now because of all their charges it put me in a position where the amounts they were demanding, I was not able to pay.
So I became further behind, now they say 3 months behind and that is becuase they are taking my payment and applying it saying I have late fees, insurance fees and now they are saying I Have at least 600 dollars starting with their attorney fees.
I have left messeges for them to call back they never do. I have kept track of all this. We have our home up for sale, because this company has us in a position we can't afford all the money they are expecting.
Now they said I have to be in forebarence, well I was told to call this Al guy and all I get is a answering machine,he don't call back. The last women I did get to talk to said she is sending me out a personal financial statement I need to fill out.
She told me that this way they can see what I make and can set up a payment plan that way. I can't afford to send them all these western union payments and yet attoneys fees.
I did get behind because of this.. The payments I was making was not being applied to my account, rather they say they are holding it in escrow and are putting me more and more behind.
Its not right, if I make a payment that is where it should be going. When we got behind, we set up a payment plan to have us caught up over the next three payments adding additonal money to pay that off, but they are refusing my payments.
I don't know what to do???? Any help anyone could give would be appreciated. We are so fed up were ready to walk away, we are getting sick over all this. These people are very dishonest and still I have no idea where they come up with all these charges when I can't even get a statement from them.
Disgusted in Va.
George
Hayes, Virginia
4 Updates & Rebuttals
Read below why an e-mail address, phone number or link was removed from this Report
#50
Wed, December 18, 2002
The reason why Rip-off Report has removed links or phone numbers from this report is because people have, in the past, attempted the following, ...all too often.
Posting LINKS
Many times links to unknown web sites will cause your pc to freeze up and /or cause you to get a computer virus, virtually rendering your computer useless. Most of the time, this is the work of a Company or an Individual who has been reported.
Many Government links are no better than the BBB and are just a waste of time, giving you false hope. Many government sites (like the BBB) just collect all information from you, the consumer, but never make that information available, so consumers will NOT be educated as to what exactly they should be looking out for. On the other hand, many government agencies have and do come to the Rip-off Report for information. We have been assisting many government agencies for some time now, including the FBI and Attorney General offices from around the country..
Now that all these Rip-off Reports are out in the open for everyone to see, in a way, this embarrasses these agencies into doing something when they see so many reports on a Company or Individual, because they are now out in the open for all to see. Unfortunately, many (not all) Attorney General Office's and government agencies will not move against a rip-off unless there is going to be some sort of publicity on the rip-off. By reporting your experience on the Rip-off Report, is the next best thing to getting your story on TV or in a newspaper. Most national TV networks and many local TV stations from all around the country come to the Rip-off Report for information they will not get from the BBB, Attorney General office's or any other government agency. Rip-off Report has instigated many local and national stories, resulting in help for victims, in one way or another. Most government agencies will never even bother with rip-offs unless it involves $50,000 or more. Now that the government is cutting back even more dollars for these types of programs, this number will even get higher and we can expect even less to get done, by even less people to work on all these rip-offs.
LAWYERS :
We have also struggled with the following for a long time..
The reason why we delete phone numbers, ..all too often unscrupulous lawyers or individuals posing as lawyers are collecting victims information to only further victimize them. Many times, well-meaning consumers think they are going to collect names and get them to a lawyer who will do something. In every case we have allowed a consumer victim to do this, nothing has ever came of it. Consumers were under the impression that something will be done to get them help. In every case this did nothing but lead the consumer on, further victimizing them, and some consumers were mad at us. We feel it is our responsibility to check the legitimacy of the lawyer before advertising their service on the Rip-off Report.
We will also not allow lawyers to use this web site for free when they will end up taking a large amount of fees, leaving the victim with very little. There are many competent lawyers out there that know how to get the unscrupulous Companies or Individuals who ripped you off, to pay their fees. Those lawyers capable of this can post their numbers after checking with us here at the Rip-off Report.
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ORGANIZING A CLASS ACTION LAWSUIT::
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If you see a company with a good number of reports, we have the database of contact information. We will e-mail those victims to contact you. Often we have additional information which does not appear on the Rip-off Reports. We are anxious and willing to join forces to stand up for the rights of consumers and help them get justice. E-mail us.
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ED Magedson
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
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I FILED A COMPLAINT WITH HUD, YOU CAN TOO!!!
#50
Wed, December 18, 2002
HI THIS IS GEORGE WANTING TO LET YOU KNOW WHAT I HAVE DONE. WE HAVE FILED A COMPLAINT WITH HUD. PLEASE DO THE SAME. THIS IS THE ONLY WAY WE CAN BEAT THIS UNFAIR SCAM OF A COMPANY! WE WERE TOLD FOR ANYONE WANTING TO HAVE A COMPLAINT AND INVESTIGATION STARTED PLEASE, PLEASE CALL THIS NUMBER: HUD/Office of the Inspector General 202-708-5227
JUST LET THEM KNOW IF YOU HAVE A FHA LOAN OR CONVENTIONAL LOAN AND THEY WILL TAKE IT FROM THERE. THEY ARE AWARE OF THIS SITE AND THE REPORTS BEING MADE, NOW ITS UP TO YOU TO BE HEARD AND HAVE SOMETHING DONE. WE SPOKE WITH A GENTLEMEN VERY INTERESTED IN INVESTIGATING THESE MATTERS. WE CALLED AND WERE IMMEADIATELY ASSIGNED TO A CASEWORKER. PLEASE CALL THEM THEY WILL DO ALL THEY CAN TO HELP YOU!!
IT IS TIME WE ALL DO SOMETHING TO STOP THIS!!!! THEN NUMBER AGAIN, IS :HUD/Office of the Inspector General
Brent
La Habra,California,
U.S.A.
How to Correct Payment Problems With Fairbanks.
#5Consumer Suggestion
Wed, December 11, 2002
I too was sold to Fairbanks because I used my 14 day grace period more than 3 times in a calander year. Here is how you handle Fairbanks.
#1. Go on-line and set up an on-line account to view your account. Look at it every day. If somthing changes call and demand an explination.
#2. Get a phone recorder and tape EVERY conversation.
#3. Hire an attorney or an attorney assistant to send your payment via certified mail with return signature card request. This is important because the card is legal proff of Fairbanks receiving payment. Make sure they send payment in their evelope letter head. These letters are fowarded to the legal dept. They will post asap. This lets them know you have legal representation. By law they cannot return the letter because you sent it to the payment processor's address. As you were instructed. DO NOT send payment envelope in the attorneys envelope. The legal dept. opens the first leter and then fowards the second and you could be in for a ride. Stub and check only.
After the payment has been sent have your "helper" send a letter to you and Fairbanks stating "On behalf of (Your Name) I have sent December 02 payment of $1,500.00 on 11/29/02". "We received confirmation via certified mail return signature card that this payment was received 12/01/02 by Mr. Joe Smith at the requested address of (payment address)". "Please note an attached copy of the affored mentioned signature card". "This letter is conformation of (your name) December 02 payment was sent and received by Fairbanks C.C on time and before any late fees can be accrued or charged to the account of (name, account #)". "If this is not correct and true please reply, in writing, within 5 business days to (Attorney name and address), no phone calls please".
This works and only cost about $45 per month to do. It is worth it. Whoever picks up the mail at the PO box signs for the letters and then fowards to legal dept without opening. Even if they do dosen't matter the post officce put in in their hands with solid legal physical proof.
#4. Never get behind. If you do request an up to date cost and date it for 2 weeks in the future. Send payments via #3.
This is the only way you can beat them at their own game. I did it and they (Fairbanks Customer Service) called (I refinanced to rid myself of Fairbanks) me every month to reassure me and make sure everything was ok.
Amy
Cassopolis,Michigan,
U.S.A.
and information
#5Consumer Suggestion
Thu, December 05, 2002
One thing I want to comment on. As far as you sending your first payment to your original Loan holder instead of Fairbanks....by law, for the first 60 days, you can NOT be charged a late charge if you do this. I was made aware of this just recently as this was done to me also. Just a suggestion..you may want to bring this up to Fairbanks. I have. They are looking into it. (which I know will probably get me nowhere but it's worth a try)