Complaint Review: Fairbanks Capital Corp

Since 1/2002 our mortgage on a property in Hollywood, FL has been assigned to Fairbanks Capital Corp. We have had a problem every month since then. We are constantly charged late fees, which we paid, despite having cancelled checks showing post dates within their staed grace period. We were assigned an insurance policy with Balboa Insurance although we have (and always had) a policy in force. They charged for insurance during a period that they did not have the note (4 months in 2001).

Customer service reps are stupid and uninformed. One can never reach the same rep twice. Each rep you speak with will give you a different answer with the same general theme "We don't know what these charges are, but just pay them anyway". I've paid approx $500 extra over the last 3 months trying to resolve a "1 mont delinquent payment" although they had cashed the check, but didn't apply because they had revised our monthly payment up by $53 without any notice. The "missing payment" they held but didn't apply to my account from June until August 2002 justified their filing a credit report showing me 60 days delinquent, causing problems trying to refinance. As far as I know, the credit report still stands showing the delinquency, even though they say I finally made a "double payment". they want additional late fees on the period the payment was "missing".

Ross
Hollywood, Florida