Complaint Review: FAIRBANKS CAPITAL CORP

DECEPTIVE BUSINESS PRACTICES, RUN AROUNDS AND LIES .....

WE ARE DUE A REFUND OF FORCED INSURANCE PREMIUMS THAT WERE PLACED ON OUR ACCOUNT EVEN THOUGH WE HAVE PROVIDED PROOF OF CONTINUOUS INSURANCE.

WE WERE CHARGED AN ESCROW/IMPOUND WHEN WE PAID THE LOAN OFF IN 11/02. AT THAT TIME, WE WERE TOLD WE WOULD BE RECEIVING THAT MONEY BACK IN 30-40 BUSINESS DAYS FROM THE DATE OF CLOSING.

AFTER REPEATED PHONE CALLS TO THE CORPORATE OFFCIE / CUSTOMER SERVICE AND INSURANCE DEPTS, WE HAVE BEEN TOLD SEVERAL DIFFERENTS AMOUNTS AND STORIES ABOUT HOW MUCH AND WHEN THE REFUND WOULD BE SENT OUT.

NOW THE STORY IS $47.29 REFUND DUE. WHAT HAPPENED TO THE $268.57 WE WERE ALSO PROMISED? NOW, THAT IS NOT REFUNDABLE.

THE EMPLOYESS OF THE CUSTOMER SERVICE DEPARTMENT AND THEIR SUPERVISORS HAVE TOLD US SO MANY DIFFERENT LIES, I CAN'T KEEP THEM STRAIGHT.

ALSO A GOOD SIGN OF QUESTIONABLE BUSINESS PRACTICES IS WHEN THE SO-CALLED SUPERVISOR WILL NOT GIVE A CUSTOMER THEIR LAST NAME OR THE NAME OF THE IMMEDIATE SUPERVISOR, NOR THEIR PHONE NUMBER.

MAKES A PERSON GO "HMMMMM". THIS BUSINESS IS VERY DECEITFUL AND WILL TELL THEIR CUSTOMERS ANYTHING JUST TO GET THEM OFF THE PHONE.

I AM AT A LOSS AT THIS POINT TO KNOW WHO TO TURN TO NOW REGARDING OUR REFUND. CAN ANYONE HELP?

SHIRLEY
LOUISVILLE, Kentucky
U.S.A.