Fairbanks Capital Equicredit ripoff business from hell consumer fraud ripoff abused & mistreated Jacksonville Florida
We bought our home in CO in 1999 from Equicredit and had a fairly pleasant experience. Equicredit was run out of town in 2001 for unethical business practices and we were notified that Fairbanks Capital would be our mortgage holder. That's when the nightmare began.
Almost overnight, we were charged late fees although our payments were at least 2 weeks early and we even over paid one month!
Mysteriously some of our payments were put into a "suspended" account. Our automatic phone pay option was taken down and we stopped receiving statements. After numerous letters asking for explanations sent to the Jacksonville correspondence location, nothing has been resolved and we cannot reach anyone with any common courtesy or professionalism at Fairbanks. We are left on hold, sent to voicemail boxes that are full or simply hung up on.
We continue to send in our payments even though we receive no correspondence and Fairbanks continues to cash our checks whenever they please. Usually after another bogus late fee has been assessed.
These people in the call centers, especially in Jacksonville, are a total nightmare. They refuse to provide any kind of account statement or invoice, but their attorneys have no problem contacting us!
Please let me know if there is any class action we can join in CO!
Melissa
highlands ranch, Colorado
U.S.A.
1 Updates & Rebuttals
Jennifer
Flint,Michigan,
U.S.A.
RIPPED OFF AND DISGISTED ..I thougtht I was alone
#2Consumer Comment
Fri, June 06, 2003
I am shocked to see all of these reports, I thougtht I was alone. About a year ago, I was having problems paying my mortgage. I sent in a payment and it was placed in a suspended status and they never posted it, so I then went into a late payment. I then called and and I was told that my suspended payment was disbursed and I was all up to date. I then mailed my nest payment in the following month.
I then get a notice that I am going to be repossed etc. and to call to make an arrangement. I called customer service and I was again assured that I was all caught up. My next call from fairbanks was to tell me I now owed legal fees in excess of $1400 and If I did not sent $1000 overnight I would be foreclosed on.
I asked where my payments went and I was adivised that they applied them ALL to late fees etc. They couldnt provide me with a printoutnor would a supervisor speak to me. I was told that the payment arrangment of $700 a month for 6mos as opposed to my normal pmt of $400 was all I could do. I couldnt get a name of the attorney and what the $1400 was for and was advised to send a letter to the greivance dept, but to pay the $700 payments in the mean time, which I did.
I now find that no response to my letter was done, because the greivance dept no longer exists, and I am bacically SOL.
I am so disgusted I wish I had let them reposses my house. I have went to great lengths to get answers to where my payments and my $1400 in so called legal fees went. I wish there was something I could do.