FairPoint Communications Maine refuses to send $17 credit for when I switched providers! Winthrop Maine
I originally contacted Fairpoint communication in early June 2008 regarding a credit of $17.41. They offered to apply the credit to my Fairpoint bill but I had already changed providers. I asked for a check to me sent to me they said that they weren't sure they would do that.
I called again a few days ago(7/18/08) and asked when I should expect to get my check, I was transferred 5(FIVE) times to other people. Today finally they told me they would send a check in 30 days.
A few hours later I was contacted by the company, they told me that if I I owed no money(My records indicate a $0 balance, I have Money order receipts to prove it). I would be sent a check in 60-90 days(2-3 billing cycles).
This is outrageous! For the 17+ years in a row I had Verizon now Fairpoint, I have paid my bill on time every single time! I would bet without filing a report here and with the BBB, I would never see any money!
I suggest people with FairPoint switch to a local phone/internet provider, Customer Service is usually much better.
Jay
Rumford, Maine
U.S.A.
2 Updates & Rebuttals
Jay
Rumford,Maine,
U.S.A.
UPDATE
#3Author of original report
Mon, August 11, 2008
Verizon contacted me about the complaint and sent me the check. I received it in the mail today.
Jay
Rumford,Maine,
U.S.A.
Fairpoint sent me a check for 1 penny!
#3Author of original report
Mon, July 28, 2008
Fairtpoint just sent me a check for 1 penny! They also sent me 2 calling cards that bill to an account that was cancelled in early April!
How immature.