Family Dollar False advertising and RUDE Grand Rapids Michigan
I went to family dollar to pick up a few items and walked past the incense and they had a sign on the bottom of the rack stating the incense above were .25 cents on clearance when I got to the check out register they rang up at $1 when I said something to the girl working there she said something to her manager and the manager said that those were not the incense that were on clearance (they were the only incense on the rack) and I have NEVER seen the brand that the manager claimed was on clearance and the girl at the register that was waiting on me also said SHE had NEVER seen that brand either.so needless to say I did NOT get the incense.
How can they advertise for a item they DO NOT EVER STOCK ?
also when I called another store to ask who I can talk to to complain the manager at that store REFUSED to give me a number and said I will take your information and some one will call you
YEAH RIGHT
Cindy
grand rapids, Michigan
U.S.A.
4 Updates & Rebuttals
Awakkule
Quinlan,Texas,
U.S.A.
Cindy, I am sorry for the confusion of these employees
#5UPDATE Employee
Sun, July 29, 2007
It appears that you are shopping in a store that has a few problems. They seem to be in the middle of a planogram reset, where they discount old merchandise and recieve new items. They may also have new employees, including an untrained manager. If they did not know any better , they may have stocked new merchandise in with the old stuff. Sometimes we may not be able to recognize the new items as such until we get the time to finish resets. If it arrives in a repack or a tote it isn't marked as "new" and they may have thought it was just a new package design.
There simply isn't enough hours in a day for a store to be "perfect" ,we don't have the payroll, employees etc. You kill yourself just to get the merchandise out there.(this is no exageration, someone needs to do a study on what percent of employees have had heart attacks etc)
The response from them should have been more along the lines of " I am sorry for the confusion, let me check this for you." The items that are marked down are ones we have carried for at least a year, which leads me to think these must be very new employees, lol. They may also be understaffed and overworked just like the rest of us. After weeks of the hours and work that is expected of us, even the world champion customer relations specialist would have moments of "brain-cramps".
We are not supposed to just indiscriminately hand out the District Managers phone number, we are supposed to get your information and either call and give it to them or send an e-mail to them with it. My DM is one of the good ones, he actually responds. Hopefully, this group will treat you with respect and do the same. If not , try going to the company website and sending in your own comments.
But please bear in mind while you are complaining because an item was in the wrong place, exactly what these employee have to deal with, day in and day out.The writing here on these pages, if you read anything while you were here,should ,perhaps, put a little more understanding and empathy in your heart.
I am NOT saying that your problem should be trivialized, but , seriously, think about it. A little more kindness and consideration between beat-up employees and tired frazzled shoppers would go a long way.
Again, I am sorry if you feel you were mislead/mistreated.
Awakkule
Quinlan,Texas,
U.S.A.
Cindy, I am sorry for the confusion of these employees
#5UPDATE Employee
Sun, July 29, 2007
It appears that you are shopping in a store that has a few problems. They seem to be in the middle of a planogram reset, where they discount old merchandise and recieve new items. They may also have new employees, including an untrained manager. If they did not know any better , they may have stocked new merchandise in with the old stuff. Sometimes we may not be able to recognize the new items as such until we get the time to finish resets. If it arrives in a repack or a tote it isn't marked as "new" and they may have thought it was just a new package design.
There simply isn't enough hours in a day for a store to be "perfect" ,we don't have the payroll, employees etc. You kill yourself just to get the merchandise out there.(this is no exageration, someone needs to do a study on what percent of employees have had heart attacks etc)
The response from them should have been more along the lines of " I am sorry for the confusion, let me check this for you." The items that are marked down are ones we have carried for at least a year, which leads me to think these must be very new employees, lol. They may also be understaffed and overworked just like the rest of us. After weeks of the hours and work that is expected of us, even the world champion customer relations specialist would have moments of "brain-cramps".
We are not supposed to just indiscriminately hand out the District Managers phone number, we are supposed to get your information and either call and give it to them or send an e-mail to them with it. My DM is one of the good ones, he actually responds. Hopefully, this group will treat you with respect and do the same. If not , try going to the company website and sending in your own comments.
But please bear in mind while you are complaining because an item was in the wrong place, exactly what these employee have to deal with, day in and day out.The writing here on these pages, if you read anything while you were here,should ,perhaps, put a little more understanding and empathy in your heart.
I am NOT saying that your problem should be trivialized, but , seriously, think about it. A little more kindness and consideration between beat-up employees and tired frazzled shoppers would go a long way.
Again, I am sorry if you feel you were mislead/mistreated.
Awakkule
Quinlan,Texas,
U.S.A.
Cindy, I am sorry for the confusion of these employees
#5UPDATE Employee
Sun, July 29, 2007
It appears that you are shopping in a store that has a few problems. They seem to be in the middle of a planogram reset, where they discount old merchandise and recieve new items. They may also have new employees, including an untrained manager. If they did not know any better , they may have stocked new merchandise in with the old stuff. Sometimes we may not be able to recognize the new items as such until we get the time to finish resets. If it arrives in a repack or a tote it isn't marked as "new" and they may have thought it was just a new package design.
There simply isn't enough hours in a day for a store to be "perfect" ,we don't have the payroll, employees etc. You kill yourself just to get the merchandise out there.(this is no exageration, someone needs to do a study on what percent of employees have had heart attacks etc)
The response from them should have been more along the lines of " I am sorry for the confusion, let me check this for you." The items that are marked down are ones we have carried for at least a year, which leads me to think these must be very new employees, lol. They may also be understaffed and overworked just like the rest of us. After weeks of the hours and work that is expected of us, even the world champion customer relations specialist would have moments of "brain-cramps".
We are not supposed to just indiscriminately hand out the District Managers phone number, we are supposed to get your information and either call and give it to them or send an e-mail to them with it. My DM is one of the good ones, he actually responds. Hopefully, this group will treat you with respect and do the same. If not , try going to the company website and sending in your own comments.
But please bear in mind while you are complaining because an item was in the wrong place, exactly what these employee have to deal with, day in and day out.The writing here on these pages, if you read anything while you were here,should ,perhaps, put a little more understanding and empathy in your heart.
I am NOT saying that your problem should be trivialized, but , seriously, think about it. A little more kindness and consideration between beat-up employees and tired frazzled shoppers would go a long way.
Again, I am sorry if you feel you were mislead/mistreated.
Awakkule
Quinlan,Texas,
U.S.A.
Cindy, I am sorry for the confusion of these employees
#5UPDATE Employee
Sun, July 29, 2007
It appears that you are shopping in a store that has a few problems. They seem to be in the middle of a planogram reset, where they discount old merchandise and recieve new items. They may also have new employees, including an untrained manager. If they did not know any better , they may have stocked new merchandise in with the old stuff. Sometimes we may not be able to recognize the new items as such until we get the time to finish resets. If it arrives in a repack or a tote it isn't marked as "new" and they may have thought it was just a new package design.
There simply isn't enough hours in a day for a store to be "perfect" ,we don't have the payroll, employees etc. You kill yourself just to get the merchandise out there.(this is no exageration, someone needs to do a study on what percent of employees have had heart attacks etc)
The response from them should have been more along the lines of " I am sorry for the confusion, let me check this for you." The items that are marked down are ones we have carried for at least a year, which leads me to think these must be very new employees, lol. They may also be understaffed and overworked just like the rest of us. After weeks of the hours and work that is expected of us, even the world champion customer relations specialist would have moments of "brain-cramps".
We are not supposed to just indiscriminately hand out the District Managers phone number, we are supposed to get your information and either call and give it to them or send an e-mail to them with it. My DM is one of the good ones, he actually responds. Hopefully, this group will treat you with respect and do the same. If not , try going to the company website and sending in your own comments.
But please bear in mind while you are complaining because an item was in the wrong place, exactly what these employee have to deal with, day in and day out.The writing here on these pages, if you read anything while you were here,should ,perhaps, put a little more understanding and empathy in your heart.
I am NOT saying that your problem should be trivialized, but , seriously, think about it. A little more kindness and consideration between beat-up employees and tired frazzled shoppers would go a long way.
Again, I am sorry if you feel you were mislead/mistreated.