Complaint Review: family mobile

I went online to family mobile because I saw a commercial that said 29.99 for unlimited text, calls and I could go online from home instead of having to drive to the grocery store or the library tnhe way I have to now. I put in my zip code and it said they did have service here where I live out in  the sticks so I went to walmart and spent 20.00 on a phone. Turns out you need a 30.00 starter kit (simm card) which doesn't give you any minutes or anything! I had to order one online because that walmart (80 miles away from my home) didn't have any. So I finally get my sim card and I spend 3 hours on my tracfone trying to get it set up before they tell me I have to take my phone back to the store because they thought it may be defective. No one I spoke with was very good at english speaking! I am still waiting for one guy to call me right back! ANYWAY, I drive the 80 miles back to walmart and it took them another 3 hours to finally get it set up for me. I brought it home and it didn't go online, I couldn't get into my voicemail and no pics could be sent or recieved. I get a bill for 30??$$ and so I call them again and ask why I can't do any of the things I am supposed to be able to do and I am told there are no towers here so I tell him I'm going to change to the plan that just lets you talk and text unlimited for 24.99 and I think its settled. The next month I get a bill for 44.00?? and so I call back and I am informed that they put a 15.00 x-tra's package on that I supposedly ordered. I said I did not order it, she assures me it won't happen again and is very appoligetic. I ported my number and went to straight talk, also walmart, and it does everything it is supposed to do but Family mobile still cahrged me an additional 30.00?? So now I am supposed to pay them even more for a phone that I wasn't even able to use for an entire month! SOME BARGIN HUH??