Complaint Review: Family Mobile

I purchased an "activiation pack" from my local WalMart store for service in early February.  I was told by the associate "this covers your first month of service" Either 100% innocent misrepresentation on the part of the associate, or outright fraud. By late February I moved my service to another carrier, because of numerous dropped calls. (blatantly inferior service delivery)

In Mid March, I received my first communication ever from Family Mobile (no emails, no bills, nothing prior) saying how they regret they have discontinued my service and I have an outstanding balance. (oddly this letter arrived exactly 5 weeks after I started service, when I was told to expect my first bill in about 3-4 weeks.)

When I called to speak to them about it, things escalated to the point I explicitly asked "I will pay the entire balance you state that I owe today, provided you agree that when I file a lawsuit against your company and your affilated companies, you will acknowledge I paid under protest"  The supervisor obviously would not affirm that agreement.

To which, the supervisor I was speaking with proceeded to tell me, "To pay through customer service will include a $5 convenience charge"

What the heck?  I just offerred to pay under protests, for a service I had never been billed for, and they want a convenience charge?

Save yourself a lot of headaches. Either don't do business with Family Mobile, or if you do business with them, pay them 6 months in advance so they don't have any reason to bother you (and feel free to enjoy their spotty service).