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  • Report:  #1120677

Complaint Review: Family Mobile

Family Mobile Walmart Trying to double charge customers Kansas City Missouri

  • Reported By:
    Darla — Kansas City Missouri
  • Submitted:
    Tue, February 04, 2014
  • Updated:
    Tue, February 04, 2014

When you sign up for Family Mobile, you pay for the month in advance, and each consecutive month after that is paid for in advance.  When I called to cancel, I was informed I was going to be billed for two more months.  I told them I refused to pay for two more months.  I cancelled one day before the due date and every month was paid for in advance and I will not pay for two more months on a service that is month to month with no contract.  I also informed him that if I do receive the bill, I will be contacting BBB and a lawyer since it is a prepaid service and not billed after use.  The reason it is called "prepaid".  

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