Complaint Review: fandango

fandango I won two Fandango movie tickets from World Market. I was to claim them by 1/31/17. I did try to claim them about Jan 25 for a 28th show. Your software had a bug and gave me a message that the code had expired. I called Fandango and got the run around. I sent a copy of the email as an attachment to someone who answered the phone, got a male manager who said he was named Corey, and had to send him the same attachment.

Then Corey said it had to go to some committee (really for 2, $12.00 tickets) to get okay’ed. He said it would take three-four days. I called about six days later. The person on the phone said there was no Corey that she knew of no one who worked there. I asked if she had any record of my call on about Dec 25. No, she had nothing under my name. And of course there was no meeting. I wrote all the execs at Fandango. None wrote back. Put this letter on Fandango facebook. No one wrote back. It has been a long time since I have experienced such a horrible company. richardson Nationwide