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  • Report:  #1346711

Complaint Review: Fandango

Fandango Lies about their refund policy, and can not be contacted by phone or e-mail Internet

  • Reported By:
    Bob R. — Madison Wisconsin USA
  • Submitted:
    Fri, December 30, 2016
  • Updated:
    Fri, December 30, 2016

I purchased movie tickets online, and joined their "VIP" club, which supposedly entitles me to a refund of unused movie tickets if I cancel before the showtime.  I canceled, and tried to get a refund.  The website is opaque, and the only way to contact them is via "live chat".  However, the live chat function is bogus:  I waited for 30 minutes, and the "estimated time for response"  only kept increasing.  I tried to call their toll-free number many times, and always got  recording saying all representatives are busy, "Please call back at a later time".  Bottom line is, they took my money and gave nothing back.  It's a scam.

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