Complaint Review: Fandango LLC

My money was not refunded and I want my money back!
I ordered some movie tickets on 12/21/2015 for $28.84 online at fandango.com and there was a problem with the fandango app and changed the theater after I purchased and was 30 minutes before the time of the show and I had to purchase the tickets at the theater again because it said that their code wasn't working to change the ticket in the theaters system so I had to repay for the tickets again!! So my kids could enjoy the Star Wars movie. Now when I called they told me because I didn't cancel before the 2hr window I lost my money!!! How is that possible when the tickets were purchased 30mins before the movie started! I mean don't you think that there has to be some exception there. That is scandalous and not right to just steal peoples money and keep it. The tickets never got used and money wasted! I am infuriated and they say u can't get the convenience fee back either!! I waited on hold 45 mins to an hr 3 different times and got three different reference #s the customer service reps were no help everyone sounded asleep and bored with my call, and I was cold transferred to a supervisor queue and had to leave a voicemail for someone to contact me in 24hrs and never heard from anyone!!!! (that is even unheard of) I finally got a hold of an supposedly actual supervisor after I called back without being cold transferred and the sup was no help he told me he would get an email to me to create a line of communication going so I can be reassured that I would be hearing from someone and said that he escalated the issue,(Josh) but still no email after he so called escalated the problem! I called again and the line just told me that they were busy and to call back later and hung up on me... I will NOT BUY FROM FANDANGO AGAIN!!