Complaint Review: Fanfire.com

I ordered a Madonna shirt on 11/21/08 and received it in a timely manner. However, the shirt was too small so I returned it on 12/19/08 via USPS. I followed all the instructions from the invoice including insuring the merchandise and requested a full refund. The return should have only taken 2-3 weeks and when I hadn't received any acknowledgement that my request was being processed by 1/31/09; I sent fanfire an email. An email response was returned the same day asking for the insurance tracking number. I replied with my tracking number, but the email came back to me as 'undeliverable'. On 2/6/09, I called fanfire to inquire of the status and their customer service rep advised that I would only receive the price of the shirt; which was $34.95 instead of the $47.30(what I was charged). She said I don't get the $8.95 shipping charge or the tax back, plus they are keeping $4.00 as a re-stocking fee. "Ridiculous!!" I asked for a manager, was placed on hold for a full 5 minutes and the same rep returned to the phone (not the manager) to tell me they will waive the $4.00 re-stocking fee. I felt that was unacceptable and asked for a manager again. I told the manager that their return policy should be clearly visible PRIOR to purchase and quite frankly, I didn't even see the return policy online. After much back and forth, fanfire's manager told me is in the 'help' link on their website. I felt that was VERY sneaky as it does not appear on the purchase screen of their website. Consumer fraud alert! Frustrated and annoyed, I accepted the $38.95 return; which I should receive in 7-10 days. I won't do business with this website ever again. This whole ordeal was completely unnecessary - so be careful should you choose to do business with fanfire.com.

Dharma
Rancho Cordova, California
U.S.A.