Fanfire.com Piss Poor customer service Internet
FanFire.com sells band apparel. Because I was attending a concert of my favorite band I wanted to buy some t shirts for my girlfriend any myself. I called fanfire customer service to inquire about how I could make sure I got my order by the time I needed them for my concert only to find out that they only ship one way and have no expedited shipping options and can't guarantee a date I would receive my order. (If I am going to pay for faster shipping why can't I get it?) This irritated me but I decide to try to out think them and ask them how their orders are shipped (I noticed on their website that it said they ship out all orders on the day they are received) so they say UPS Ground. OK, well I know UPS ground takes 3-5 days so I figure I'm good to go. I place my order. I also send off an email thru their website begging them to make sure I got my order by the date I needed even if I had to pay more. 5 days went by after I sent that email and I never received a response so I called them again and asked about the status of my order. The customer service rep advised me that not only was one of the 2 items I had ordered on "back order" (thanks for letting me know this before you authorized my credit card!!!) but that they had shipped the item they had DHL HOME, which means DHL will deliver the package to my local post office and then my post office will deliver it to me. Basically this means I will most definitely not receive the order when I need it. I expressed my unhappiness for the lack of shipping options, the lack of the email response, for mis-informing me about the shipping method, and also for not telling me about half of my order that was back ordered. The customer service rep had a ton of excuses ready and they included things like:"we're just a middleman"... it's our busy seasonall of which was nonsense. if you're going to order from this company be careful and don't trust anything they say!
Colin
Crystal Lake, Illinois
U.S.A.
3 Updates & Rebuttals
Colin
Anywhere,Illinois,
U.S.A.
update
#4Author of original report
Thu, March 05, 2009
weeks later I have not heard anything from Fanfire in regards to the item that is still on back order. These people suck.
Colin
Anywhere,Illinois,
U.S.A.
update
#4Author of original report
Fri, February 20, 2009
Today my (partial) order arrived. I am amazed. I am happy that I will have my t shirt for my concert (my girlfriend wont though because hers is backordered) I still would steer clear of this company.
Colin
Anywhere,Illinois,
U.S.A.
UPDATE
#4Author of original report
Fri, February 20, 2009
I just thought I would let you guys know that right after I posted that report (above) I emailed the "customer service" letting them know that since they don't want to respond to me I posted this and included the link. Well, it appears that either nobody read that email or more likely, no one cares because I didn't receive a reply directly not to mention you would think they would want to defend themselves on here! Don't order from this company there are 2 other people on ripoffreport.com that have experienced the same problems that I have! When did it become commonplace to get this kind of service? It's such a joke (and a shame) that a company can treat their own customers like this!