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  • Report:  #858201

Complaint Review: Fanooki

Fanooki, fanooki.com refused to ship, never received items Internet, Internet

  • Reported By:
    Rachael — Rockville Maryland United States of America
  • Submitted:
    Fri, March 23, 2012
  • Updated:
    Fri, March 23, 2012

Over 3 months ago I purchased a coupon from KGB deals to get 2 memory foam pillows from www.fanooki.com.  When I placed the order, I received a message informing me the shipping could take up to 4 weeks.  

A month after I placed my order I contacted the fanooki customer service via email to request a shipping status.  As another review stated, they blamed suppliers for the delay.  I have now exchanged 6 emails with customer service.  The most recent response stated they would ship the items "today or Monday."  That was a week ago.  

Additionally, I sent an email complaining about the situation to KGB deals an did not receive a response.  I have now sent a second email requesting a refund.  I have noticed that a significant number of deals on the KGB website are from fanooki, and other similar sites with limited and dissimilar products.  I don't know what connection KGB deals may have with Fanooki, but I don't plan to make any purchases from either site again.

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