Complaint Review: Fantastic Sam's

....some people missed the point.

The OP wrote this report on the basis that it is actually the goal of Fantastic Sam's to discourage Walk-In's by making them wait.  These are the OP's exact words......

It's very apparent to me that they use this wait time to discourage walk-ins!

Now in the real world people realize how silly that claim is, as such they got the response they did.  They probably finally realized how silly their comment was.  But instead of stating that, they decided to go to the "You must be an employee" and got an equally appropriate response. 

 Thanks for proving my point, you don't have to tear down every comment made here.

"Robert still knows it all.
AUTHOR: The Outlaw Josey Wales - Golden Meadow (United States of America)
SUBMITTED: Monday, March 05, 2012POSTED: Monday, March 05, 2012
Must be good to have all the time to make comments on everyone. Robert, the internet tough guy:)"
You called ME the internet tough guy and now claim it's Robert.  Which one of us is it?

Do you even remember what  you post from day to day?

 Must be good to have all the time to make comments on everyone. Robert, the internet tough guy:)

Dr. Doug,  I am a franchisee/owner of multiple Fantastic Sams salons in Colorado and, on behalf of all the other owner/franchisees, I apologize for the experience you had at the Pensacola Florida Fantastic Sams.

I do realize how some of the posters here on ripoffreport.com might be minimizing your problem and are having a little fun doing so, rest assured, to a successful owner, this is a SERIOUS problem.  If your accounting is correct - that one of the people you spoke with was the owner - I cannot imagine them being in business too much longer using that guest satisfaction method.

It also appears that you went to fantasticsams.com, but had not heard anything (yet).  I can say that, in the Colorado region, although complaints in this region are few and far between, they are infrequent enough that they are a big deal when they do occur.  Therefore, complaints are a top priority.  But, there are a few channels that your complaint goes through before the owner is notified.  

What happens "behind the scenes" is that the corporate franchise headquarters will receive the email.  They will then forward the email to the appropriate region.  From there, the region will forward the email to the appropriate owner.  How often the owner checks their email will vary from owner to owner.

Now, to Robert's first comment, there is NO "scheme" regarding walk-ins versus appointments.  As a matter of fact, we are not supposed to take appointments.  Our business model is designed AROUND you being able to walk in and simply wait your turn.  If a salon owner decides to take appointments, they must be able to manage walk-in guest's expectations without offending them, which can be challenging at times.  That's why it is safer not to.

I can only hope that the salon owner will take your experience serious enough to make the necessary changes to their operation and earn back your continued business - not only for their own sake, but for the sake of our name.  I sincerely wish you luck in resolving this matter. 

You know normally I would give you the usual "I am not an employee".  But you are too smart for that, you obviously would see right through it.  So good for you..you caught me when no one else could.

If you want to discuss your issue personally contact the main number, I wish I could tell you what that was but I never call it myself.  Just ask for extension 23 and they will put you right through.  Now, you may get my voice mail because I am only there on the 3rd Tuesday of each month from 11:58am to 11:59am.  But don't worry I really want to talk to you so I will return your call as soon as I can.

..and I approve this message.

Another job?  How do you find the time to run banks, mortgage companies, phone companies, cable companies and now, you are a corporate boss with Fantastic Sams. ;>

Sorry to burst your bubble buddie but I have never been to a Fantastic Sams and certainly not an employee.   Just an observer pointing out how utterly ridiculous you appear in your posting.  Find something meaningful to do. 

Oh! Another corporate response.  Apparently a great organization.

Robert,

Thanks for the kind words.  I really appreciate the quick response so soon after my original posting of this complaint.  Thou I would have hoped for something a little more direct and constructive from the Corporate office of Fantastic Sam's.  Especially after I took the time and effort to email you the link to this complaint on Ripoffreport.com.  Maybe something like, Our policy is as follows...  and if there was a miscommunication or misunderstanding, let's work through it so other customers doesn't experience the displeasure you went through.  And in doing so, the company makes more money by keeping those customers.  Well, apparently that was too much to hope for.  What a childish thing for you to say.  Especially coming from Fantastic Sam's Corporate Headquarters!

Get a job.  Do something.  Of all the anal complaints!!!   Where is the rip off?

You have to be a marketing major to figure out their scheme.  Too bad you know all of the tricks of the trade because I bet you had their marketing department kicking themselves knowing that you were able to figure out their grand scheme.

After all you were able to figure out that they don't really like walk-ins.  So in order to get people to make appointments, instead of doing what someone would expect and say "Appointments preferred" they take the brilliant approach of making potential customers that "walk in" wait until they get so ticked off that they leave.  Where during all of this they must use some subliminal messaging to get people to realize that they need to make an appointment instead.

Well hats off to you for figuring this out.