Complaint Review: Fantastic Sams

I went into the Orange Park Florida Salon as I was looking to get my hair cut and dyed. The manager Tammy was the one to do my hair she stated at 1 PM. I asked for an inverted bob and brown red hair with blonde highligts which she said was no problem it would cost $65. It took her 5 hours to do my hair she shaved the back of my hair and turn my hair pink, purple, brown. blonde. When my mom called back for me to complain the manager refused to give us the phone number and name of the owner stated I was completely satisfied when I left. Why after this woman told me how sick she was and about how horrible the last 4 weeks were would I be mean to her. I did question her while I was in the chair about my pink hair and she stated that it was just the lighting. We called back again to ask for the owners  anems and phone number and she said that they both would not talk to us anymore and hung up the phone.