Complaint Review: FANTASY ISLANDS LLC FANTASY ISLANDS BBQ INC

Our family bought a barbeque island from FANTASY ISLANDS BBQ in January 2008 while at a home show in Anaheim CA. We agreed to take delivery in June 08. When the bbq island arrived it was a FLOOR MODEL rather than the new product we were promised. The stucco had been damaged and patched poorly, the tile was chipped, the lights didn't work, the stereo system and bbq cover were not included.

We immediately contacted their management and discovered that their paperwork had been altered after the sale and that our salesman had died! We were told they would honor our paperwork/contract and send us a NEW island July 3rd. We began trying to contact the company prior to delivery date only to find that they had gone out of business. They never returned our calls so my husband paid the factory a visit. It was deserted.

We have attempted to dispute the credit card claim because we did not receive the product we were contracted to receive, however according to a Bank of America WorldPoints representative you cannot dispute a credit card charge paid for via a credit card access CHECK.

Jay
La Mirada, California
U.S.A.