Complaint Review: Fashion Bug At Home

Using the phone and my Fashion Bug credit card I ordered a queen size mattress set to be shipped to my daughter. First of all, customer service told me that they have no direct communication with their warehouse (WHAT?) so any inquiries must be submitted and an answer will arrive within two business days.

Then the warehouse neglected to send the box spring with the mattress as the order states (SET) and so the trucking firm refused to pick up the order and so the order was cancelled by whom I have no idea. Fashion bug notified me by email (they told me that they didn't have email access) that I would have to place another order to correct a mistake made by someone within their operation. They told me that my credit card had been credited with the previous amount.

So it's been three weeks and now they are just getting around to telling me that the order will not be fulfilled. So, I reordered the same item again and the very next day Fashion Bug called me up to say that my order did not go though because of a credit card problem. The problem is that they did not credit my card with the prvious charges as they told me they did. Now the card does not have enough on it for a second charge.

Talking to anyone there is like talking to idiots. Nobody knows anything and they can do nothing. All I get is apologies and excuses. Eighty percent of all my purchases are either over the phone or through the internet and I've never communicated with a total bunch of know nothings.

Henry
Fonda, New York
U.S.A.