Complaint Review: Fast Growing Trees

The first time I ordered from this company, they advertised free shipping on their website. When I got my invoice, I saw I had been charged for shipping. They were initially reluctant to refund the shipping charges, stating that they were *sure* their web site had been changed by the time my order was placed. They did however refund the shipping. I gave them the benefit of a doubt that it was a genuine mistake.

Then I ordered two trees from them about a month ago, and they charged by credit card for both trees, and said nothing further. No order confirmation, no shipment, nothing. I emailed them about 10 days later and said to cancel, since they had not shipped the trees. Instead, they sent me an email telling me that one tree had shipped that day (they lied-- FedEx records show they rushed the tree out hours after my email to them), and that the other is backordered until June.

I told them to cancel the backordered tree, and that the one they had shipped had better be darn good. I received that tree, and it is adequate, but they have still not refunded the other purchase, despite promising to do so within 72 hours. It has now been about a week since that promise. I will be filing a credit card dispute soon if they do not refund my credit card.

This is a shady low rent outfit and I will not do business with them again.